Matthew Bunker

• Coordinated with technicians to ensure timely completion of repairs.
• Managed appointment scheduling to optimize workflow efficiency.
• Provided follow-up communication to ensure customer satisfaction post-service.
• Processed insurance claims and documentation accurately and efficiently.
• Trained new team members on service protocols and customer interaction techniques.
• Resolved customer inquiries and concerns, maintaining a positive service experience.
• Implemented process improvements that enhanced operational efficiency within the service department.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
• Met customer call guidelines for service levels, handling time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Trained new personnel regarding company operations, policies and services.
• Responded proactively and positively to rapid change.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Sought ways to improve processes and services provided.

20 years of 24/7 emergency road service on semi trucks and trailers. Full service shop with multiple employees, replacing transmissions, differentials, kingpins, in-frames, reefer units, PM's,....

• NTTSbreakdown.com
• Truckdown.com
• Google.com
• I build my own websites
• Tires
• Belts
• Hoses
• Filters
• Brake Chambers
• Airlines
• Leaf Springs
• Turbos
• PM's
• Radiators
• Valves
• Patching holes in Trailers
• Sliding Tandems
• Forced Regen's
• Brakes
• Trailer doors
• Welding
• Fiberglass repair
• Lighting
• Electrical
• Diagnostics
• Lockouts
• And so much more, too much to list.......

Estimate and oversee all collision repair operations with a team in a body shop.

• Conducted routine maintenance on wind turbine components to ensure optimal operational efficiency.
• Diagnosed and resolved mechanical issues, enhancing system reliability and performance.
• Collaborated with cross-functional teams to streamline maintenance processes, reducing downtime.

Wrote estimates on vehicles involved in a collision and learned production manangement

Learned automotive parts