Matthew Burgener
Middletown,CT
Overview
6
6
years of professional experience
Work History
Deli/Kitchen Specialist
Big Y
Middletown, Connecticut
08.2024 - Current
- Prepared various food items following safety and quality standards.
- Maintained cleanliness and organization in kitchen and storage areas.
- Assisted with inventory management and restocked supplies as needed.
- Collaborated with team members to ensure efficient kitchen operations.
- Trained new staff on kitchen procedures and best practices.
Manager
Burger King
Sturbridge, Massachusetts
02.2024 - 07.2024
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Training Assistant
Big y
Spencer, MA
10.2023 - 02.2024
Employee
Burger King
Southbridge, Massachusetts
09.2019 - 10.2023
Education
High School Diploma -
Tantasqua Vocational High School
Fiskdale, MA07-2020
Skills
- ServSafe Trained
- Osha Trained
Timeline
Deli/Kitchen Specialist
Big Y
08.2024 - Current
Manager
Burger King
02.2024 - 07.2024
Training Assistant
Big y
10.2023 - 02.2024
Employee
Burger King
09.2019 - 10.2023
High School Diploma -
Tantasqua Vocational High School