Matthew Byrd
Jacksonville
Summary
I am a Political Science major at the University of North Florida with an avid interest in law and government administration. I plan to attend law school post-graduation to help encourage these interests. I currently serve as a Team Trainer at Chick-fil-A, where I have learned effective communication skills and have learned to adjust to fit the current situation and "go with the flow".
Overview
2
2
years of professional experience
Work History
Team Trainer
Chick-fil-A
07.2021 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Trained new employees in specific job requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Demonstrated new products, procedures and techniques to employees.
Education
Bachelor of Arts - Political Science With A Minor in Leadership
University of North Florida
Jacksonville, FL12.2024
Skills
- Timely Food Delivery
- Team Monitoring
- Client Relationships
- Process Improvement
- Team Development Strategies
- Payment Processing
- Organizational Policies
- Safe Work Practices
Interests and Hobbies
- I enjoy serving my community- I volunteer at my local church and serve on a couple of committees, including our Community Engagement Team.
- I play piano and keyboard, occasionally playing in my church's Praise Team
- I have a strong interest in fantasy and fiction in general, notably The Lord of the Rings and Star Wars
- I am a history buff, particularly when it comes to American and European (royal) history
Timeline
Team Trainer
Chick-fil-A
07.2021 - Current
Bachelor of Arts - Political Science With A Minor in Leadership
University of North Florida
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