Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Carter

Delmar,NY

Summary

Dynamic Quality Ambassador with a proven track record at ADUSA, excelling in customer relationship management and comprehensive employee training. Recognized for fostering collaboration and driving continuous improvement in operations. Skilled in inventory management and committed to enhancing customer satisfaction through effective communication and teamwork. Certified in all functions pertaining to shipping and receiving. Qualified trainer used for training of all warehouse certifications. Adept at building and nurturing strategic partnerships to promote organizational initiatives. Known for collaborative teamwork and delivering consistent results, showcasing excellent interpersonal and negotiation skills for all .

Overview

15
15
years of professional experience
1
1
Certification

Work History

Quality Ambassador

ADUSA ( Hannaford Distribution)
08.2017 - 01.2025
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
  • Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement
  • duties included but not limited to all functions pertaining to the operation of shipping and receiving, training for all entry level employees, as far as jack certification , headset setup and basic knowledge of entry level function.
  • complete forklift training and forklift certification.
  • keeping track of all product inventory, assuring correct loads and product counts were being kept , as well as making sure all quality standards were being held throughout the entire operation.

Installation Technician

Global Foundries ( Yarbrough Southwest)
03.2015 - 08.2017
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.

Warehouse Associate

Capstone Logistics LLC.
02.2010 - 02.2015
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

Mohonasen Central
Schenectady, NY

Skills

  • Customer relationship management
  • Team leadership
  • In-depth product knowledge
  • Brand recognition strategies
  • Inventory management
  • Comprehensive employee training
  • Certification expert

Certification

  • Certified Pallet jack operator - Certified Forklift operator, ADUSA - 2017-2025

Timeline

Quality Ambassador

ADUSA ( Hannaford Distribution)
08.2017 - 01.2025

Installation Technician

Global Foundries ( Yarbrough Southwest)
03.2015 - 08.2017

Warehouse Associate

Capstone Logistics LLC.
02.2010 - 02.2015

Mohonasen Central

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Matthew Carter