Matthew Casillas
El Paso,TX
Summary
Dedicated and results-oriented professional seeking a challenging position within a reputable organization. Eager to leverage skills in administration, customer service, and case management to contribute to the success of the company while furthering personal and professional development.
Overview
4
4
years of professional experience
Work History
Assembler (Independent Contractor)
Eaton Corporation
El Paso
05.2024 - Current
- Collaborate with team members to optimize workflow processes within the department.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Assist in training new employees on proper safety procedures while operating machinery.
- Adhere strictly to health and safety regulations while carrying out daily tasks.
- Inspect finished products for defects and conformance to customer requirements.
- Notify supervisors of any potential issues that may cause delays in production schedules.
- Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
Independent Contractor
OVERHEAD GARAGE DOOR
El Paso
05.2023 - 06.2024
- Achieved proficiency in conducting sales, performing mechanical repairs, and carrying out installations for a wide range of garage doors in both residential and commercial sectors.
- Prepared detailed invoices and service estimates, ensuring accuracy in payment processing.
- Efficiently performed repairs and installations by utilizing a variety of power tools and equipment in accordance with safety guidelines.
Stower/Inventory/Warehouse Packer
Amazon Fulfillment Center
El Paso
04.2022 - 05.2023
- Managed packaging and organization of online customer orders at Amazon, maintaining efficient retrieval and storage of inventory items for daily shipments. Utilized RF scanners to accurately select orders for shipment, optimizing the order fulfillment process.
- Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
Customer Service Agent
Teleperformance
El Paso
09.2021 - 04.2022
- Delivered extensive customer support by handling inquiries, facilitating order placements, and resolving billing issues.
- Enhanced customer satisfaction by effectively communicating and implementing solutions for claims and refunds.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
Crew Trainer/Supervisor
Raising Canes ELPX
El Paso
09.2020 - 10.2021
- Oversaw kitchen operations, ensuring compliance with safety and sanitation standards during food preparation and service.
- Enhanced customer experience by effectively managing orders and addressing feedback and concerns.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels, fostering a collaborative team environment, and enhancing operational efficiency.
Education
Associates - Business Administration
El Paso Community College
06.2021
High School Diploma -
Ysleta High School Early College Academy
06.2021
Skills
- Microsoft Office Suite (Word, PowerPoint, Excel) Certified Specialist
- Proficient in Data Entry and File Management
- Strong Administrative and Organizational Skills
- Community and Human Services Expertise
- Case Management
- Exceptional Written and Verbal Communication Skills
- Customer Service Excellence
- Cash Handling and Inventory Management
- Service Marketing
- Employee Supervision
- New Hire Onboarding
- Expense Reporting
Timeline
Assembler (Independent Contractor)
Eaton Corporation
05.2024 - Current
Independent Contractor
OVERHEAD GARAGE DOOR
05.2023 - 06.2024
Stower/Inventory/Warehouse Packer
Amazon Fulfillment Center
04.2022 - 05.2023
Customer Service Agent
Teleperformance
09.2021 - 04.2022
Crew Trainer/Supervisor
Raising Canes ELPX
09.2020 - 10.2021
Associates - Business Administration
El Paso Community College
High School Diploma -
Ysleta High School Early College Academy