Matthew Cassio
South Plainfield,NJ
Summary
Experienced with driver management, route optimization, and team leadership. Utilizes strategic planning to enhance efficiency and ensure timely deliveries. Track record of effective communication and problem-solving in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DME Driver Manager
Twin City Pharmacy and Surgical
09.2024 - Current
- Collaborate with pharmacists and nurses to schedule, deliver, and pickup durable medical equipment (DME) and medication.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Addressed driver communications and provided required data to drivers.
- Streamlined route planning with use of GPS navigation software, optimizing schedules for maximum efficiency.
- Coordinated driver dispatch to accomplish daily pickup and delivery requirements.
DME Technician
Twin City Pharmacy and Surgical
06.2019 - Current
- Performed preventative maintenance on varieties of durable medical equipment such as wheelchairs, oxygen tanks, nebulizers, hospital beds, etc
- Trained new employees on safe handling practices for different types of DME equipment
- Conducted periodic audits of stock levels in order to maintain adequate inventory levels at all times
- Utilized problem-solving skills to repair and calibrate DME items such as infusion pumps, patient lifts, scooters, etc
- Managed warehouse operations including receiving orders, unloading trucks, stocking shelves efficiently.
Customer Service Logistics Intern
Wakefern Food Corp
05.2023 - 08.2023
- Investigated and resolved inventory, service and delivery concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
Education
No Degree - Undecided
Rutgers University
New Brunswick, NJBachelor of Science - Business Management
Stockton University
Galloway, NJ05.2023
Skills
- Client Service and Support
- Active Listening
- Documenting Problems
- Customer Service Enhancement
- Product Selection
- Investigate Claims
- Microsoft Office
Certification
- Business Value and Project Management Specialization, University of Illinois Urbana-Champaign through Coursera, July 2023
https://www.coursera.org/account/accomplishments/specialization/certificate/8STQHWNKLJG4
- Google Digital Marketing and E-commerce Specialization, Coursera, July 2023
https://www.coursera.org/account/accomplishments/specialization/certificate/BYKXSKRKVKVC
Timeline
DME Driver Manager
Twin City Pharmacy and Surgical
09.2024 - Current
Customer Service Logistics Intern
Wakefern Food Corp
05.2023 - 08.2023
DME Technician
Twin City Pharmacy and Surgical
06.2019 - Current
No Degree - Undecided
Rutgers University
Bachelor of Science - Business Management
Stockton University
- Business Value and Project Management Specialization, University of Illinois Urbana-Champaign through Coursera, July 2023
https://www.coursera.org/account/accomplishments/specialization/certificate/8STQHWNKLJG4
- Google Digital Marketing and E-commerce Specialization, Coursera, July 2023
https://www.coursera.org/account/accomplishments/specialization/certificate/BYKXSKRKVKVC
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