Matthew Catlin
Wright City,MO
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
Work History
Store Manager
Tmobile
Lexington, Missouri
03.2013 - 07.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
Assistant Manager
AT&T Wireless
Springfield, Missouri
06.2008 - 02.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
Education
Associate of Science - Computer Information Systems
Southeast Missouri State University
Cape Girardeau, MO04-2014
High School Diploma -
Mcdonald County Highschool
Anderson, MO05-2004
Skills
- POS Systems
- Operations Management
- Operational budgeting
- Retail Inventory Management
- Talent Recruitment
- Personnel development
- Employee Training
- Promotional planning
- Report Generation
- Shift Scheduling
- Team Development
- Loss Prevention
- Hourly shift management
- Payroll Management
- Store operations oversight
- Store Merchandising
- Supply Ordering
- Customer Service Management
- Risk Management
- Project Management
- Pricing Strategies
Timeline
Store Manager
Tmobile
03.2013 - 07.2018
Assistant Manager
AT&T Wireless
06.2008 - 02.2016
Associate of Science - Computer Information Systems
Southeast Missouri State University
High School Diploma -
Mcdonald County Highschool