Matthew Cavins
3624 Havens Lane, Auburn Hills,MI
Summary
Have a strong desire to work with a team to provide customers with an excellent service experience.
I have a desire to continue to learn and expand my career at Amazon. Take on new roles and responsibilities.
Overview
27
27
years of professional experience
Work History
Process Assistant
Amazon
06.2023 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
Outbound Ship Dock Learning Ambassador
Amazon
10.2020 - Current
- Ensured that packages and shipping containers are properly staged and ready to ship out.
Counselor/Therapist
Personalized Nursing Light House
12.2018 - 06.2020
- Taught clients anger management techniques, relaxation skills, impulse control and coping skills.
- Referred clients to medical, housing, social services, employment and legal assistance support services.
Pro-Desk Associate
Home Depot
01.2016 - 12.2018
- Helped customers by answering questions and locating merchandise.
Public Safety Officer
Wayne State University
06.1996 - 06.2010
- Provided security services for students, staff, and faculty.
Education
Master of Arts - Addiction Studies
University of Detroit Mercy
Detroit, MI12.2018
Bachelor of Arts - Criminal Justice
Wayne State University
Detroit, MI12.1995
Skills
- Communication skills- trained in effective communication styles and techniques
- Assignment Delegation
- Trained/Educated in Multiculturalism, Diversity, Inclusion, and Equity
- Working with others to break down barriers, accomplish tasks, and to set objectives that need to be met
- Management Support
Timeline
Process Assistant
Amazon
06.2023 - Current
Outbound Ship Dock Learning Ambassador
Amazon
10.2020 - Current
Counselor/Therapist
Personalized Nursing Light House
12.2018 - 06.2020
Pro-Desk Associate
Home Depot
01.2016 - 12.2018
Public Safety Officer
Wayne State University
06.1996 - 06.2010
Master of Arts - Addiction Studies
University of Detroit Mercy
Bachelor of Arts - Criminal Justice
Wayne State University
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