Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Cavins

3624 Havens Lane, Auburn Hills,MI

Summary

Have a strong desire to work with a team to provide customers with an excellent service experience.

I have a desire to continue to learn and expand my career at Amazon. Take on new roles and responsibilities.

Overview

27
27
years of professional experience

Work History

Process Assistant

Amazon
Detroit DET6
06.2023 - Current
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.

Outbound Ship Dock Learning Ambassador

Amazon
Pontiac, MI
10.2020 - Current
  • Ensured that packages and shipping containers are properly staged and ready to ship out.

Counselor/Therapist

Personalized Nursing Light House
Canton, MI
12.2018 - 06.2020
  • Taught clients anger management techniques, relaxation skills, impulse control and coping skills.
  • Referred clients to medical, housing, social services, employment and legal assistance support services.

Pro-Desk Associate

Home Depot
Livonia, MI
01.2016 - 12.2018
  • Helped customers by answering questions and locating merchandise.

Public Safety Officer

Wayne State University
Detroit, MI
06.1996 - 06.2010
  • Provided security services for students, staff, and faculty.

Education

Master of Arts - Addiction Studies

University of Detroit Mercy
Detroit, MI
12.2018

Bachelor of Arts - Criminal Justice

Wayne State University
Detroit, MI
12.1995

Skills

  • Communication skills- trained in effective communication styles and techniques
  • Assignment Delegation
  • Trained/Educated in Multiculturalism, Diversity, Inclusion, and Equity
  • Working with others to break down barriers, accomplish tasks, and to set objectives that need to be met
  • Management Support

Timeline

Process Assistant

Amazon
06.2023 - Current

Outbound Ship Dock Learning Ambassador

Amazon
10.2020 - Current

Counselor/Therapist

Personalized Nursing Light House
12.2018 - 06.2020

Pro-Desk Associate

Home Depot
01.2016 - 12.2018

Public Safety Officer

Wayne State University
06.1996 - 06.2010

Master of Arts - Addiction Studies

University of Detroit Mercy

Bachelor of Arts - Criminal Justice

Wayne State University
Matthew Cavins