- Gym Workouts
- Swimming
- Team Sports
- Electronics and Circuit Building
- Gardening
- Outdoor Recreation
- Volunteering
- Playing Sports
- Horseback Riding
- Hiking
- Camping
MATTHEW C. BURKETT
Baltimore,OH
Summary
Experienced Field Engineer seeking to make a positive impact on achieving company goals by using extensive knowledge of equipment and proven ability to provide excellent maintenance and service.
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business, and project needs. Offering over 37 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency in software administration and troubleshooting and system information analysis.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Senior Digital Service Engineer
Canon USA
01.1987 - Current
- Company Overview: previously known as Oce North America, previously known as Siemens Nixdorf, previously known as Siemens
- Repair and maintain all products supplied by Canon as well as pre and post print equipment
- Maintain major account relationships
- Provide support for other territories
- Provide 'First Level' support 1994-1999
- Previously known as Oce North America, previously known as Siemens Nixdorf, previously known as Siemens
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Analyzed and evaluated performance and optimized efficiency.
Shift Supervisor
North American Communication
01.1983 - 01.1987
- Maintain computer and print room
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Associated Degree - Electrical Engineering
Pennsylvania State University
01.1983
High School - College Preparatory Program
Bellwood Antis High School
01.1981
Skills
- [Type] analysis
- Technical and diagnostic support
- Hardware testing
- Parts replacement
- Software installation
- System diagnostics
- Schedule coordination
- Preventive Maintenance
- Material ordering
- Operational support
- Technical support
- Emergency response
- Equipment installation
- Equipment assembly
- Hardware repair
- Safety procedures
Accomplishments
- 10/01/96, Attended Technical Conference in Mexico in recognition of excellent job performance
- Received many Outstanding Service Awards during my time with my current company.
- Multiple product training programs in Chicago and Florida.
- Many customer acknowledgements and endorsements.
Hobbies and Interests
- Soundboard engineer at Hebron New Life United Methodist Church.
- Mission work with Samaritan's Purse.
- Carpentry, woodworking, and gardening.
Certification
- CompTIA A+ Certification – Computing Technology Industry Association.
Interests
Timeline
Senior Digital Service Engineer
Canon USA
01.1987 - Current
Shift Supervisor
North American Communication
01.1983 - 01.1987
Associated Degree - Electrical Engineering
Pennsylvania State University
High School - College Preparatory Program
Bellwood Antis High School
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