MATTHEW C. BURKETT
Baltimore
Summary
Experienced Field Engineer seeking to make a positive impact on achieving company goals by using extensive knowledge of equipment and proven ability to provide excellent maintenance and service.
Developed strong technical and analytical skills in fast-paced, service-oriented environment. Demonstrates expertise in diagnosing and resolving complex issues while maintaining high standards of customer service. Seeking to transition into new field where these transferrable skills can drive operational success and innovation.
Overview
42
42
years of professional experience
Work History
Senior Digital Service Engineer
Canon Solutions America
01.1987 - Current
- Company Overview: previously known as Oce North America, previously known as Siemens Nixdorf, previously known as Siemens
- Repair and maintain all products supplied by Canon as well as pre and post print equipment
- Maintain major account relationships
- Provide support for other territories
- Provide 'First Level' support 1994-1999
- Previously known as Oce North America, previously known as Siemens Nixdorf, previously known as Siemens
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
Shift Supervisor
North American Communication
01.1983 - 01.1987
- Maintain computer and print room
- Trained new employees and delegated daily tasks and responsibilities.
- Supervised ongoing daily production phases.
Education
Associated Degree - Electrical Engineering
Pennsylvania State University
01.1983
High School - College Preparatory Program
Bellwood Antis High School
01.1981
Skills
- Technical support
- Field service
- Employee training
- Preventive Maintenance
- Training and mentoring
- System diagnostics
- Inventory control and record keeping
- Scheduling coordination
- Technical consulting
Accomplishments
- 10/01/96, Attended Technical Conference in Mexico in recognition of excellent job performance.
- Received many Outstanding Service Awards during my time with my current company.
- Multiple product training programs in Chicago and Florida.
- Many customer acknowledgements and endorsements.
Hobbies and Interests
- Soundboard engineer at Hebron New Life United Methodist Church.
- Mission work with Samaritan's Purse.
- Carpentry, woodworking, and gardening.
Languages
English
Full Professional
Interests
- Gym Workouts
- Team Sports
- Swimming
- Gardening
- Playing Sports
- Hiking
Timeline
Senior Digital Service Engineer
Canon Solutions America
01.1987 - Current
Shift Supervisor
North American Communication
01.1983 - 01.1987
High School - College Preparatory Program
Bellwood Antis High School
Associated Degree - Electrical Engineering
Pennsylvania State University
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