Rick Chapman
Summary
Highly-effective Service Technician Logical with extraordinary troubleshooting and problem-solving skills. Offering over 25 years of experience performing equipment installation, inspection and repair. Well-versed in monitoring installed equipment and maintaining equipment in proper condition.
Overview
32
32
years of professional experience
Work History
Senior Digital Service Engineer
Canon Solutions America
05.2010 - Current
- Repair and maintain high volume production printing systems both cutsheet and roll fed, black and white, and color, toner and dye/chromera Inks
- Respond to customer requests for service on the Canon Prostream 1000 and 3000 Series Ink Jet Printers and the following
- Colorstream Ink Jet Family
- VarioPrint i300/ix3000
- Oce Jetstream product family
- Oce Varioprint 6000 Series Toner Printers
- Canon Imagepress Family Color Toner Digital Press
- Tecnau, Hunkeler, and EMT pre and post finishing equipment
- Setup and install of various printing systems
- Troubleshoot printing system problems according to Technical Service Manual
- Provide technical assistance via voice and text support
- Provide onsite support 24 hours including weekends and holidays
- Created a Canon adopted every call procedure for the VarioPrint printer that is being used nationally
- Skilled using tools required for fixing electro-mechanical devices including voltage meters and manometers
- Troubleshoot and repair PLC and B&R System
- Multiple Star Award Performer
Field Service Technician
Sumner Group
01.2006 - 03.2010
- Repair printers and copiers in the office and print shop environment
- Soley responsible for the Ir110 series production printers
- I maintained, fixed, and performed preventive maintenance on printers installed at customer locations as well as those installed in the local Datamax office
- Assess customer uptime and act accordingly to those machines not running standard prints between calls
- Responsible for maintaining proper trunk inventory levels and parts usage
- Load/reload software on Sun Ultra 10 and V240 front end computers, as well as troubleshoot problems with hardware or software
- Install print drivers on customers computers
- I am manufacture certified on the following products Kodak 9110 Digimaster Series Production Printer
- Konica/Minolta Bizhub 1050
- Canon, ir600-ir7105 series copiers
- Canon Image Press 7000
- I have knowledge of Konica/Minolta c6500 series.
Field Service Technician
Kodak
11.2000 - 12.2005
- Respond to service calls for repair at customers locations daily
- Troubleshoot, diagnose, and repair problems with equipment
- Schedule and perform preventive maintenance as needed
- Maintain an adequate level of trunk inventory
- Responsible for correct inventory levels and proper parts usage
- Ensure company vehicle is properly maintained
- Responsible for safely maintaining all company assets in my possession
- Load/reload software on the Unix Sun Ultra 10 platform, as well as troubleshoot software and hardware problems
- Utilize laptop computer for all call closes and other various Kodak applications.
Field Service Technician
Xerox
01.1993 - 11.2000
- Responsible for fixing and maintaining assigned Docutech Publishing Systems in my territory
- Schedule and perform preventive maintenance on each machine as needed
- Active participant in the workgroup environment
- Help others as needed to complete their daily tasks
- Maintain proper trunk inventory levels and order parts as needed
- Maintain onsite inventories at each customer location
- Ensure proper usage and operation of all company assets in my possession.
Education
High School Diploma -
Pacifica High School
Garden Grove, California06.1986
Skills
- Printing
- On Site Support
- Preventative Maintenance
- Printers
- Microsoft Windows Operating System
- Software Installation
- Hardware Installation
- Inventory Management
- Equipment Installation
- Equipment Maintenance/Repair
- Laptop PC
- Read Schematics and BSD's
- PLC Repair
- Troubleshoot Electrical Systems
Timeline
Senior Digital Service Engineer
Canon Solutions America
05.2010 - Current
Field Service Technician
Sumner Group
01.2006 - 03.2010
Field Service Technician
Kodak
11.2000 - 12.2005
Field Service Technician
Xerox
01.1993 - 11.2000
High School Diploma -
Pacifica High School
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