Summary
-Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision
-Punctual Supply Technician with proven background obtaining, transporting, storing and distributing supplies and materials. Safely operates pallet truck and other material handling equipment to load and unload supplies and stock. Exercises extreme attention to detail and strong logistics competency to steadily meet performance-based standards.
Overview
15
15
years of professional experience
Work History
Unit Secretary
North Kansas City Hospital
07.2023 - Current
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Monitored inventory levels and advised management of need for replenishment.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
Central Sterile Processing Technician
North Kansas City Hospital
01.2013 - 07.2023
- Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
- Worked and communicated with clients and customers, adapting to expectations and providing quality goods and supplies on consistent basis.
- Acted as receiving agent in verifying delivered goods, preparing receipts for purchases and generating quarterly transaction reports.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Cleaned and sterilized instruments, equipment and surfaces.
- Utilized medical software to document and track patient progress.
Customer Service Manager
Burlington Coat Factory Department Store
05.2009 - 06.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Elementary Education
- Completed AP course in Child Development
- Professional Development: Student Teaching 3rd grade at Northview Elementary in Kansas City, Mo for two Semesters.
Associate of Arts - Liberal Arts And Sciences
05.2010
- A+ Scholarship Recipient
- Completed AP course in Psychology
- Completed AP course in Sociology
Skills
- Patient Data Confidentiality
- Medical Office Administration
- Patient Database Updates
- Nursing Station Operations
- Telephone Reception
- Patient Records Maintenance
- Unit Secretary Training
- Appointment Scheduling
- Inventory Counts
- Warehouse Organization
- Supply Management
- Strong Work Ethic
- Punctual and Dependable
Travel, Reading, and playing drums
I enjoy Reading True Crime Novels from various authors.
I enjoy Playing drums, I played with a couple bands in High School
Gave Drum Lessons in College.
Love to travel I have been overseas in Europe, and also many places in the U.S Most recently Oregon, and California
Timeline
Unit Secretary - North Kansas City Hospital
07.2023 - Current
Central Sterile Processing Technician - North Kansas City Hospital
01.2013 - 07.2023
Customer Service Manager - Burlington Coat Factory Department Store
05.2009 - 06.2013
Park University - No Degree, Elementary Education
Maple Woods Community College - Associate of Arts, Liberal Arts And Sciences
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