Matthew Cho
Honolulu,HI
Summary
Dynamic professional with extensive experience in customer service and team leadership at Izakaya Gaku. Proven ability in inventory management and complaint resolution, enhancing operational efficiency. Skilled in cash handling and training new staff, fostering a knowledgeable team that consistently delivers high-quality service. Committed to maintaining professionalism and exceeding customer expectations.
Overview
5
5
years of professional experience
Work History
Chef
Izakaya Gaku
Honolulu, HI
09.2021 - 03.2025
- Trained new chefs on proper cooking techniques and menu items.
- Supervised team members during meal service to ensure accuracy of orders.
- Established controls to alleviate supply and food waste.
- Prepared high-quality dishes according to established recipes.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Resolved customer complaints regarding food quality or service issues.
- Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.
Cashier
Zippys
Honolulu, HI
02.2020 - 09.2021
- Processed returned merchandise by strictly following store return and exchange procedures.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained work area and kept cash drawer organized.
- Answered customers' questions and provided information on store procedures or policies.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed other duties as assigned by management.
Education
High School Diploma -
Mckinley High School
Honolulu, HI05-2018
Skills
- Cash handling
- Customer service
- Inventory management
- Team training
- Product knowledge
- Sales transactions
- Complaint resolution
- Time management
- Communication skills
- Problem solving
- Social perception
- Critical thinking
- Professionalism and courtesy
- Verbal communication
- Team leadership
Affiliations
- Car modifications
- Fishing
- Reading up on philosophy
- Calisthenics
References
References available upon request.
Timeline
Chef
Izakaya Gaku
09.2021 - 03.2025
Cashier
Zippys
02.2020 - 09.2021
High School Diploma -
Mckinley High School