Matthew A. Christian
Miami,Florida
Summary
Dynamic professional with extensive experience in customer service and problem resolution, developed at Florida International University. Demonstrated success in managing operations to enhance guest satisfaction. Proficient in time management and communication, complemented by technical expertise as a Tire Technician at Topnotch Enterprises.
Overview
5
5
years of professional experience
Work History
Desk Assistant
Florida International University
Miami, USA
08.2025 - Current
- Manage desk operations at Lakeview Village, and interact positively with residents and anyone who may enter the building.
- Ensure smooth guest check-in and check-out processes.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Assisted guests with inquiries, providing information about services and local attractions.
- Answered phone calls promptly, directing inquiries to appropriate departments or personnel.
Tire Technician/Cashier
Topnotch Enterprises / Topnotch Tires
St. John's, Antigua and Barbuda
07.2020 - 08.2022
- Conducted tire repairs, including patching and sealing punctures.
- Mounted and balanced tires on various vehicles using specialized equipment.
- Processed customer transactions efficiently and accurately.
Education
High School Diploma -
Florida International University
Miami, FL06.2027
High School Diploma -
Marjory Stoneman Douglas
Parkland, FL06.2023
High School Diploma -
Antigua Grammar School
St. Johns, Antigua06.2022
Skills
- Customer service
- Time management
- Problem resolution
- Communication skills
- Team collaboration
- Confidentiality
- Organizational skills
Awards Leadership Roles
- Captain of the 2017-2022 Antigua Grammar School Basketball Team
- Antigua Grammar School Prefect
- Antigua Grammar School Deputy Red House Captain
Extracurricular Activities
Antigua Grammar School and Antigua Girls High School Interact Club Head Coach, Antigua and Barbuda Esports Club Captain
Hobbies and Interests
- Basketball
- Soccer
- Volleyball
- Tennis
- Car Enthusiast
- Photography
- Animals
- Nature
Timeline
Desk Assistant
Florida International University
08.2025 - Current
Tire Technician/Cashier
Topnotch Enterprises / Topnotch Tires
07.2020 - 08.2022
High School Diploma -
Florida International University
High School Diploma -
Marjory Stoneman Douglas
High School Diploma -
Antigua Grammar School
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