Matthew Clements
Shelbyville,IN
Summary
Dynamic retail associate skilled in customer engagement, conflict resolution, and product recommendations. Committed to enhancing the shopping experience and driving sales through effective teamwork and training of new associates.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Retail Associate
Dicks Sporing Goods
04.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and timely replenishment of merchandise.
- Operated point-of-sale systems efficiently, processing transactions and handling cash responsibly.
- Collaborated with team members to create visually appealing product displays, increasing customer engagement.
- Trained new associates on store policies, procedures, and sales techniques to improve team performance.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Retail Associate
Nike Outlet
04.2023 - 08.2024
- Provided exceptional customer service by resolving issues promptly and ensuring satisfaction.
- Implemented promotional strategies that contributed to increased foot traffic and sales growth during events.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Car Detailer
Top Dog Car Wash
05.2021 - 03.2023
- Operated pressure washers and steam cleaning equipment to ensure thorough vehicle detailing.
- Applied wax and polish to vehicles, enhancing appearance and protecting surfaces.
- Conducted interior cleaning, including vacuuming, shampooing carpets, and sanitizing surfaces.
- Inspected vehicles for damage or needed repairs prior to detailing services.
- Trained new employees on standard operating procedures for efficient car detailing processes.
- Collaborated with team members to coordinate tasks during peak service hours, ensuring customer satisfaction.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
Education
Associates - Business Administration
Ivy Tech Community College of Indiana
Muncie, IN08-2026
Skills
- Customer engagement
- Positive and engaging demeanor
- Problem-solving
- Teamwork
- Stocking and receiving
- Conflict resolution
- Product recommendations
- Customer needs assessment
Timeline
Retail Associate
Dicks Sporing Goods
04.2025 - Current
Retail Associate
Nike Outlet
04.2023 - 08.2024
Car Detailer
Top Dog Car Wash
05.2021 - 03.2023
Associates - Business Administration
Ivy Tech Community College of Indiana