Matthew Coco
White Marsh,MD
Summary
Collaborative leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
District Support Pharmacist Leader, DLEL
CVS/Pharmacy
04.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Pharmacy Manager
CVS/Pharmacy
04.2020 - 04.2023
- Lead and direct Pharmacy Staff comprised of Staff Pharmacists, Technicians and Interns while accountable for the management, oversight and operation of all aspects within the pharmacy
- Motivate team by acknowledging strengths and weaknesses and promoting cohesive teamwork
- Collaborate with the interdisciplinary team of providers and help close patient gaps in care
- Deliver counseling through telephonic clinical outreach and optimize medication regimes
- Drive patient adherence and improve health goals through Patient Care Outreach calls
- Adapt changes to enhance health care for our community
- Provide excellent customer service through compassion and empathy
- Ensure patient safety is a priority through quality assurance
- Address financial profits and losses while optimizing business strategies
- Align team members with CVS policy and company goals.
Staff Pharmacist
CVS/Pharmacy
08.2018 - 04.2020
- Supported Pharmacy Manager and Pharmacy Staff by upholding CVS core values while accountable for operations of all aspects within the pharmacy
- Supported Pharmacy Staff through workflow management
- Enhanced inventory management strategies to increase profitability
- Provided quality care for patients through pharmacy professional practices.
Education
Doctor of Pharmacy -
University of Maryland Eastern Shore
Princess Anne, MD05.2018
Bachelor of Science -
Towson University
Towson, MD05.2015
Associate of Arts -
Community College of Baltimore County
Essex, MD05.2012
Skills
- Customer Service/Customer Relations
- Medication Therapy Management
- Staff Development
- Performance Management
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Regulatory Compliance
- Vaccination Administration
- Directing pharmacy operations
- Pharmacy Inventory and Recordkeeping
- Confidentiality and HIPAA
Timeline
District Support Pharmacist Leader, DLEL
CVS/Pharmacy
04.2023 - Current
Pharmacy Manager
CVS/Pharmacy
04.2020 - 04.2023
Staff Pharmacist
CVS/Pharmacy
08.2018 - 04.2020
Doctor of Pharmacy -
University of Maryland Eastern Shore
Bachelor of Science -
Towson University
Associate of Arts -
Community College of Baltimore County