Richard Zamarripa
Placentia,USA
Summary
Results-driven District Manager with 15 years in multi-unit retail pharmacy and hospitality operations. Managed 26 locations generating over $410 million in revenue, implementing strategic initiatives for growth. Developed high-performing teams while maintaining regulatory compliance, leveraging extensive restaurant sector experience to enhance operational effectiveness.
Overview
21
21
years of professional experience
Work History
District Leader Emerging Leader (DLEL)
CVS Pharmacy
Orange County
01.2021 - Current
- Oversee operations for 26 retail pharmacy locations generating $410-425M in annual revenue, managing 450-500 associates and 60-85 pharmacists across District 4
- Drove revenue growth and profitability through strategic planning, merchandising optimization, and execution of sales initiatives that increased immunizations and prescription volume
- Lead talent acquisition and development programs, including recruitment, onboarding, and ongoing training of pharmacists on clinical protocols, immunization administration, and patient care best practices
- Optimize workforce planning by developing staffing strategies aligned with district needs and labor budgets to meet operational objectives
- Direct operational excellence across locations by ensuring compliance with planogram execution, inventory management, merchandising standards, and pricing accuracy
- Monitor P&L performance and implement corrective actions to maximize profitability and achieve financial targets
- Manage vendor relationships, ensuring accurate billing, merchandise verification, and timely payment processing
- Provide leadership and coaching to store management teams on operational standards, patient adherence programs, and pharmacy initiative implementation
- Ensure compliance with regulatory requirements and company policies while maintaining exceptional store presentation and customer service standards
District Manager
JIPC LLC (John's Incredible Pizza Co)
01.2017 - 01.2021
- Managed full P&L accountability, including revenue, labor, food cost, controllable expenses, and profitability
- Developed annual operating plans and financial strategies that consistently improved sales and operational efficiency
- Drove operational excellence through continuous coaching, performance management, and accountability
- Directed day to day operations across multiple locations while ensuring consistent execution of company standards
- Led, coached, and developed General Managers, Assistant General Managers, Kitchen Manager, and department Leaders
- Implemented targeted action plans to elevate performance of underperforming locations
- Developed district-wide leadership training focusing on coaching and accountability to enhance operational execution
- Established succession planning initiatives, strengthening internal promotion pipelines and fostering leadership growth
General Manager
Chili's Grill & Bar
01.2013 - 01.2017
- Recruited, coached, and developed a leadership team and 80+ Team Members, creating a strong talent pipeline through succession planning and performance management
- Led operational excellence by executing company initiatives, ensuring compliance with food safety, labor, and brand standards while delivering exceptional guest experiences
- Analyzed financial and operational KPIs to identify opportunities and implement action plans, enhancing business performance across sales, productivity, and customer satisfaction
- Directed all operations for a high-volume restaurant with full P&L accountability, labor optimization, and expense control
- Partnered with District Leadership to execute regional strategies and lead change initiatives, ensuring consistent operational execution and accountability
- Built high-performing, results-driven culture emphasizing leadership development, employee engagement, retention, and continuous improvement
General Manager
CEC Entertainment
Murrieta, California
02.2006 - 11.2012
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented strategies to enhance customer satisfaction.
- Oversaw daily operations at a high-volume restaurant environment.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Ensured compliance with health and safety regulations consistently.
Education
Associate of Arts - Business Administration And Management
Fullerton College
Fullerton, CA05-2027
Certified Pharmacy Tech (CPhT) -
National Healthcare Association
01-2024
Leadership Training Program -
CVS Health
01-2022
High School Diploma -
Silverado High
01-2005
Skills
- P&L management
- Budget management
- Revenue growth
- Strategic planning
- Operational strategy development
- Inventory management
- Cost reduction strategies
- Vendor negotiation
- Change management
- Process improvement
- Performance management
- Health and safety compliance
- Talent acquisition
- Customer engagement strategies
Professional References
- Misti Ridgel, CVS Health District Leader and Coach, 714-743-6636
- Bahaa Fahim, CVS Health District Leader, 714-651-7801
- Chris Moreno, CVS Health District Compliance & Safety Leader, 562-900-1449
Awards And Acknowledgements
- Three-Time CVS Health Paragon Award Recipient, 2023, 2024, 2025, Recognized for exceptional leadership, operational excellence, and sustained business performance.
- Accelerated Revenue & Profit Growth, Executed strategic merchandising initiatives that increased prescription volume, immunizations, and overall district profitability.
- Developed High-Performing Leaders, Through strategic recruitment, coaching, succession planning, and leadership development, building a strong pipeline of top talent.
Core Leadership Competencies
- Multi-Unit P&L Management
- Strategic Planning & Execution
- Revenue Growth & Business Development
- Talent Acquisition & Leadership Development
- Loss Prevention & Shrink Mitigation
- Inventory Management & Merchandising Optimization
- Change Management & Organizational Development
- Budget Development & Expense Control
- Vendor Relations & Contract Negotiation
- Operational Excellence & Process Improvement
- Performance Management & Team Coaching
- Regulatory Compliance & Risk Management
- Marketing Strategy & Brand Positioning
- Product Launch & Go-to-Market Strategy
Timeline
District Leader Emerging Leader (DLEL)
CVS Pharmacy
01.2021 - Current
District Manager
JIPC LLC (John's Incredible Pizza Co)
01.2017 - 01.2021
General Manager
Chili's Grill & Bar
01.2013 - 01.2017
General Manager
CEC Entertainment
02.2006 - 11.2012
Associate of Arts - Business Administration And Management
Fullerton College
Certified Pharmacy Tech (CPhT) -
National Healthcare Association
Leadership Training Program -
CVS Health
High School Diploma -
Silverado High