Matthew Coleman
Irmo,SC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
19
19
years of professional experience
Work History
Account Manager
GoDaddy
Tempe, AZ
10.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Developed successful customer relationships to boost sales opportunities.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
Loan Officer
Lending Path Mortgage
08.2021 - Current
- Examine customer loan applications for loan approvals and denials
- Review and edit loan agreements to enhance clarity and monitor compliance with requirements
- Originate, review, process, close and administer customer loan proposals
- Develop and maintain relationships with local real estate agents
- Developed strong relationships with customers through high levels of customer service
- Assisted customers in understanding loan terms and conditions to make informed decisions
Loan Officer
Assurance Financial Group
03.2019 - 09.2021
- Examine customer loan applications for loan approvals and denials
- Review and edit loan agreements to enhance clarity and monitor compliance with requirements
- Originate, review, process, close and administer customer loan proposals
- Develop and maintain relationships with local real estate agents
Insurance Sales Agent
State Farm
07.2016 - 02.2019
- Responsible for ongoing sales training's and coaching for other team members
- Generated quotes and proposals for clients to match individual needs
- Responsible for individual and corporate sales and account management
- Followed up promptly with interested clients to close sales
- Licensed Insurance Agent of Life, Health, Property, Casualty and Bank
Sales Agent
Cellular Sales Verizon Wireless
08.2008 - 07.2016
- Developed consumer and corporate accounts to exceed activation goals
- Maintain positive relationships with clients through personal communication and promptly addressing there needs
- Provided product knowledge and in-field sales coaching to new sales team members
- Increased sales and customer satisfaction through personalized servicing
District Manager
The PCS Center
01.2006 - 08.2008
- Recruited, Hired and Trained new employees for the South Carolina market
- Supervised up to 30 employees daily throughout 6 stores in a fast paced, high volume market
- Maintained positive relationships with customers by providing and ensuring there upmost satisfaction
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
- Modeled best practices for sales and customer service
Education
Business Management
Augusta State University
Augusta, GAHigh School Diploma -
Aquinas High School
Skills
- Terms negotiation
- Credit assessment
- Prospecting and Cold Calling
- Business needs assessment
- Relationship building and management
- Business development
- Account management
Additional Information
- Additional Information CREDENTIALS AND LICENSES,, , Mortgage Loan Originator NMLS 1801994 Life & Health Insurance License Property & Casualty Insurance License.
Education
Augusta, GA
Contact
Hephzibah, Georgia 30815
Timeline
Account Manager
GoDaddy
10.2024 - Current
Loan Officer
Lending Path Mortgage
08.2021 - Current
Loan Officer
Assurance Financial Group
03.2019 - 09.2021
Insurance Sales Agent
State Farm
07.2016 - 02.2019
Sales Agent
Cellular Sales Verizon Wireless
08.2008 - 07.2016
District Manager
The PCS Center
01.2006 - 08.2008
Business Management
Augusta State University
High School Diploma -
Aquinas High School
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