Matthew Collins
Bronx,NY
Summary
Resourceful and experienced worker offering expertise in customer service, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
Wildlife Conservation Society
03.2021 - 08.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Trained and mentored new sales representatives.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Associate
Westchester County Government Standard Amusements
06.2019 - 08.2019
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.
Office Assistant
The City College Of New York Research Department (RCMI)
06.2011 - 06.2014
- Served as first point of contact for students and faculty
- Scheduled future events for faculty.
- Sorted and classified documents into appropriate filing systems for increased traceability.
Education
Bachelor of Arts - General Science
College of Mount Saint Vincent
Riverdale, NY05.2022
Skills
- Interpersonal Communication/Written and Verbal Communication
- File Maintenance
- Strong Problem Solver
- Excel spreadsheets
- PowerPoint mastery
- Microsoft Word Mastery
- Customer Service
Honors And Awards
Recipient of academic scholarships for college including the dean's scholarship and the Alumni And Friends scholarship
Activities
- Basketball, 2015, Mount Saint Michael Academy
- Lacrosse, 2014 - 2018, Mount Saint Michael Academy
Volunteer Experience
Habitat for Humanity
Certification
- First Aid/CPR Certified
Timeline
Sales Representative
Wildlife Conservation Society
03.2021 - 08.2021
Sales Associate
Westchester County Government Standard Amusements
06.2019 - 08.2019
Office Assistant
The City College Of New York Research Department (RCMI)
06.2011 - 06.2014
Bachelor of Arts - General Science
College of Mount Saint Vincent
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