Matthew Collins
Bremerton,WA
Summary
Dynamic Retail Sales Supervisor with a strong background in driving sales performance and leading high-performing teams. Proven track record of coaching and motivating staff to consistently exceed sales targets while managing inventory and implementing effective loss prevention strategies. Extensive knowledge of sales policies and procedures ensures compliance and operational efficiency. Committed to fostering a collaborative team environment that enhances productivity and boosts employee engagement.
Overview
8
8
years of professional experience
Work History
Retail Sales Supervisor
Staples, The Office Supply Store
Silverdale, Washington
05.2024 - Current
- Supervised daily operations, ensuring efficient workflow and optimal staff performance.
- Trained and mentored new team members on customer service best practices and product knowledge.
- Implemented inventory management strategies to maintain stock levels and reduce shrinkage.
- Analyzed sales trends to inform merchandising decisions and promotional strategies.
Tech Sales Supervisor
The Staples Office Store
Silverdale, Washington
11.2022 - 04.2024
- Provide ongoing training and coaching to team members to enhance their sales skills and product knowledge
- Lead and motivate a team of tech sales representatives to achieve and exceed sales targets
- Analyze sales data and market trends to identify opportunities for growth and improvement in the tech sales
- Develop and implement strategies to increase customer acquisition and retention
Operations Supervisor
The Staples Office Store
Silverdale, Washington
09.2021 - 11.2022
- Directed and managed daily operations to ensure efficiency and productivity
- Implemented and maintained best practices for inventory management, order fulfillment, and sales tactics
- Conducted performance evaluations and provided coaching and feedback to team members to enhance performance and development
- Resolved operational issues and escalated customer concerns in a timely and professional manner, ensuring customer satisfaction
Tech Sales Associate
The Staples Office Store
Silverdale, Washington
11.2017 - 09.2021
- Use skills in upselling to regularly exceed sales targets
- Display merchandise to create a visually appealing sales floor that encourages customers to purchase technology and office supplies
- Demonstrated expertise in effectively promoting and selling various tech products to a diverse customer base
Education
High School Diploma -
American High School
Fremont, California06-2016
Skills
- Customer Service
- Leadership
- Time Management
- Problem-solving
- Active Listening
Accomplishments
- Eagle Scout
- The Boys Scouts Of America
- November 2015
Timeline
Retail Sales Supervisor
Staples, The Office Supply Store
05.2024 - Current
Tech Sales Supervisor
The Staples Office Store
11.2022 - 04.2024
Operations Supervisor
The Staples Office Store
09.2021 - 11.2022
Tech Sales Associate
The Staples Office Store
11.2017 - 09.2021
High School Diploma -
American High School