Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Matthew Conrad

North Sutton,NH

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

26
26
years of professional experience

Work History

Paint/Sales Manager

Belletete's Inc
01.2019 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Merchandiser

Convergence Marketing
03.2017 - 01.2019
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.

Resident Counselor

Crotched Mountain Foundation Inc.
01.2013 - 11.2016
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Supported personal needs of residents dealing with diverse conditions.
  • Promoted positive relations between residents and staff.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Organized medication and provided reminders according to schedule.
  • Monitored and assisted residents through individual service plans.

Assistant Manager

Hamshaw Lumber Inc.
01.1998 - 12.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Associate of Arts - Small Business Administration And Management

Hesser College
Nashua, NH

Skills

  • Customer Relationship Management
  • Product Knowledge
  • POS Systems Operations
  • Issue Resolution
  • Order Management
  • Retail Operations

Timeline

Paint/Sales Manager

Belletete's Inc
01.2019 - Current

Merchandiser

Convergence Marketing
03.2017 - 01.2019

Resident Counselor

Crotched Mountain Foundation Inc.
01.2013 - 11.2016

Assistant Manager

Hamshaw Lumber Inc.
01.1998 - 12.2012

Associate of Arts - Small Business Administration And Management

Hesser College

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Matthew Conrad