Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Cooke

Georgetown,KY

Summary

Skilled Customer Returns Processor with 6 years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.

Overview

9
9
years of professional experience

Work History

Customer Returns Associate

Amazon
05.2017 - Current
  • Inspected returned products for damages.
  • Determined return stock for account credit or non-credit.
  • Used distributor and manufacturer websites to process orders and request returns.
  • Performed inventory of product on returns carts.
  • Cross-trained and backed up other customer service managers.

Cashier

Walmart
09.2014 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Scott County High School
Georgetown, KY
06.2016

Skills

  • Salesmanship
  • Decision Making
  • Attention to Detail
  • Time Management
  • Computer Literacy
  • Complaint Handling

Accomplishments

  • Collaborated with team of 15 After the deployment of Advanced Robotics at our jobsite, being the first group trained for them. Trained subsequent groups on safe and proper operation.

Timeline

Customer Returns Associate

Amazon
05.2017 - Current

Cashier

Walmart
09.2014 - 05.2017

High School Diploma -

Scott County High School

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Matthew Cooke