Matthew Cool
Incline Village
Summary
IT technician with a passion for cybersecurity and networking. Certified CCNA, Security+ , CCSK and am currently studying for the OSCP exam. I am constantly curious on how things work and I am continuously learning new skills and technologies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
Incline Village General Improvement District (IVGID)
08.2022 - Current
- Experienced helpdesk technician
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Maintained office PCs, networks and mobile devices.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Knowledgable in active directory, Cisco networking, and Microsoft 365
Education
Certicate - Cybersecurity
University of California
12.2022
Skills
- Active Directory
- Troubleshooting and Diagnostics
- Cisco Networking
- Linux
- Application installations
- User training
- Remote support
- Helpdesk services
- Network troubleshooting
- Mobile device management
- Help desk operations
Websites
Certification
- CCNA, 05/01/24 www.cisco.com/site/us/en/learn/training-...
- Comptia Security + 06/01/23 www.comptia.org/certifications/security
- CCSK 2/14/25 cloudsecurityalliance.org/education/ccsk
Timeline
IT Technician
Incline Village General Improvement District (IVGID)
08.2022 - Current
Certicate - Cybersecurity
University of California
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