Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Cooper

Houston,TX

Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

7
7
years of professional experience

Work History

Service Porter

Blue Compass
04.2023 - Current
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Performed cleaning and maintenance duties as directed.
  • Communicated with coworkers and managers about completed duties.
  • Cleaned and organized building areas as required.
  • Increased workplace safety by immediately reporting potential hazards.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Greeted guests with warmth and professionalism for friendly, helpful service.

Walkthrough Technician

Rv Station
08.2022 - 04.2023
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Store Manager

Drip N Vape
03.2019 - 08.2022
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.

Sales Associate

Car Max
01.2018 - 01.2019
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

GED -

Kings Way Academy
508 Hawk St, Zapata, TX 78076
2014

Skills

  • Customer Service
  • System Troubleshooting
  • Works Well Under Pressure
  • Social Media
  • Retail sales professional
  • Sales and Merchandising
  • Commission-based sales

Timeline

Service Porter

Blue Compass
04.2023 - Current

Walkthrough Technician

Rv Station
08.2022 - 04.2023

Store Manager

Drip N Vape
03.2019 - 08.2022

Sales Associate

Car Max
01.2018 - 01.2019

GED -

Kings Way Academy

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Matthew Cooper