Matthew Copanic

Trained and mentored employees to maintain friendly demeanor, provide professional service and uphold company values.

• Worked with sales and merchandising teams to verify proper promotional signage and product placement aligned with weekly store ads.
• Built and managed successful teams through recruiting, training and encouragement.
• Coordinated staff schedules to meet projected business demands, provide adequate shift coverage and compensate for special events or high-volume sales days.
• Addressed escalated customer service issues and worked directly with customers to provide assistance and restore satisfaction.

• Delivered consistent quality to customers, meeting expectations and minimizing complaints
• Improved sales of existing accounts by continuously reviewing opportunities, ordering smart, executing sales and promotions, and sell to address the opportunities
• Properly rotating product to avoid out of date issues
• Selling in additional product or innovation items and gaining space
• Grow sales, market share, product distribution, space allocation, in assigned accounts.

• Covered routes in different areas in both large and small format
• Delivered consistent quality to customers, meeting expectations and minimizing complaints
• Improved sales of existing accounts by continuously reviewing opportunities, ordering smart, executing sales and promotions, and sell to address the opportunities
• Properly rotating product to avoid out of date issues
• Selling in additional product or innovation items and gaining space
• Grow sales, market share, product distribution, space allocation, in assigned accounts.

• Maintained organized merchandising standards with regular cleaning and proper rotation
• Work with the customer to adjust incorrect product counts to eliminate out of stock issues
• Drive sales by working with customers to review AR orders to insure zero out of stock and to keep product to replenish shelves, displays and coolers
• Build customer relationships at the store level.

• Scheduling and managing a total of 4 departments and 30 total associates
• Achieved consistently high inspection scores by effectively managing food safety, storage procedures and cleaning processes
• Placed accurate supply orders based on previous usage trends and expected demands
• Boosted efficiency by keeping work areas clean, tidy, and free of debris
• Helped team handle high-volume work by prioritizing tasks and organizing supplies
• Served customers by going above and beyond to offer exceptional support for all needs.

• Protected company assets through proper and accurate receipt and return of products
• Resolved issues such as shortages and damages with documentation and effective vendor relations
• Directed merchandise to restocking, storage, and shipment locations based on system orders
• Unloaded trucks and documented quantities into inventory system.