Matthew Cortes
Scranton,PA
Summary
Dynamic retail professional with extensive experience at Dollar Tree, excelling in customer service and inventory control. Proven track record in enhancing store performance through effective merchandising strategies and team leadership. Skilled in POS systems and fostering a collaborative work environment, driving sales growth and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
Richlands, NC
05.2020 - Current
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Facilitated training and mentorship programs for staff on customer service best practices and operational efficiency.
- Formulated and executed merchandising strategies to optimize product visibility and drive sales.
- Evaluated inventory levels and orchestrated restocking initiatives to enhance stock availability.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Developed and implemented merchandising strategies to enhance product visibility and sales.
- Analyzed inventory levels and coordinated restocking efforts to optimize stock availability.
- Streamlined cash handling processes, improving accuracy in cash register operations.
- Assisted in recruitment and onboarding of new employees, enhancing team performance through effective training programs.
- Monitored sales performance metrics to identify trends and drive strategic decision-making initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cashier
Home Goods
Commack, NY
01.2013 - 01.2026
- Managed inventory stocking processes to ensure optimal product availability.
- Assisted customers with checkout transactions. Supported team members in maintaining cash register accuracy. Helped resolve customer inquiries and issues in a timely manner.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
Cashier
Dollar Tree
Richlands, NC
11.2020 - 05.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Implemented promotional displays to enhance product visibility and sales.
M1A1 Abrams Tank Crewman
United States Marine Corps
Camp Lejeune , NC
10.2016 - 10.2020
- Operated M1A1 Abrams tanks in various combat scenarios, ensuring mission readiness and vehicle performance.
- Conducted routine maintenance and inspections on armored vehicles to guarantee operational efficiency and safety standards.
- Collaborated with team members to execute tactical maneuvers during live-fire exercises, enhancing unit cohesion and effectiveness.
- Trained junior crew members on equipment operation and safety protocols, fostering a culture of accountability and skills development.
Education
Associate of Science - Nursing
Coastal Carolina Community College
Jacksonville, NC02.2028
Medical Assistant
Miller-Motte Technical College
NC02.2022
Skills
- Goals and performance
Customer service
Customer experience
Customer service and engagement
Retail operations
Inventory control
Customer relations
Store organization
Time management
Team building and leadership
Store opening and closing
Attention to detail
Customer service management
Store operations
Staff supervision
Stock management
Team management
POS systems
POS systems operations
Employee scheduling
Staff management
Pricing and markdowns
Mentoring and coaching
Loss prevention
Display setup
Goals and performance
Timeline
Cashier
Dollar Tree
11.2020 - 05.2021
Assistant Store Manager
Dollar Tree
05.2020 - Current
M1A1 Abrams Tank Crewman
United States Marine Corps
10.2016 - 10.2020
Cashier
Home Goods
01.2013 - 01.2026
Associate of Science - Nursing
Coastal Carolina Community College
Medical Assistant
Miller-Motte Technical College