Matthew Costello
New York,NY
Summary
Self-motivated personal assistant with an enthusiastic attitude regarding potential new opportunities and experiences. A deep background in the creative arts provides me with unique perspective on information hierarchy and how best to communicate ideas.
Overview
2
2
years of professional experience
Work History
Personal Assistant to the Owner
Essential Sequential
Springfield, NJ
07.2024 - Current
- Assist the owner with various day to day tasks such as:
- Scanned documents into electronic format for storage in a secure database system.
- Keeping inventory and maintaining a tidy working environment.
- Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
- Created shipping labels using computer software programs.
- Packaged finished goods for shipping per customer specifications.
- Verified accuracy of deliveries against shipping documents.
- Processed payments from customers for shipping services rendered.
- Determined appropriate shipping methods for international deliveries.
- Supported the design and implementation of new website features and enhancements.
- Conducted competitive analysis to identify website trends and opportunities.
Associate
Barnes & Noble
New York, NY
08.2022 - 04.2023
- Supported management team to facilitate task completion and meet performance goals.
- Greeted customers and provided friendly customer service.
- Informed customers about product pricing and answered questions regarding products available in the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted customers with locating merchandise within the store.
Education
Cartoon And Graphic Arts
The Kubert School
Dover, NJ05.2024
Bachelor of Arts - Creative Arts
Siena College
Albany, NY05.2021
Skills
- Customer needs assessment
- Document preparation
- Time management
- Proper phone etiquette
- Discretion and confidentiality
- Strong interpersonal skills
- Problem resolving
- Attention to detail
- Maintaining schedules
- Scheduling
Timeline
Personal Assistant to the Owner
Essential Sequential
07.2024 - Current
Associate
Barnes & Noble
08.2022 - 04.2023
Cartoon And Graphic Arts
The Kubert School
Bachelor of Arts - Creative Arts
Siena College
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