Matthew Covacevich
Las Vegas
Summary
Logistics professional with extensive experience in managing warehouse operations and leading teams to ensure efficient workflows. Expertise in inventory management and process optimization, fostering collaborative team environment.
Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.
Overview
8
8
years of professional experience
Work History
Inside Sales / Customer Service Representative
TopBuild
05.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Monitored inventory levels closely, ensuring optimal stock availability while minimizing excess inventory risks.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Increased sales revenue by implementing effective inside sales strategies and techniques.
Field Supervisor
Rew Materials
01.2020 - 05.2024
- Planned and scheduled field activities according to set timelines and order of operations.
- Collaborated with various departments to maintain accurate inventory lists of archived materials, promoting efficient resource allocation within the organization.
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies utilizing Microsoft Excel.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept yard clean and organized by removing debris and returning unused material to designated areas.
- Streamlined procurement processes for increased efficiency in materials purchasing and order management.
Service Technician
Team Ford
03.2017 - 01.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV06-2016
Skills
- Customer service
- Data entry
- Lift up to 100 lbs
- Excel spreadsheet tracking
- Inventory management and ordering
Timeline
Inside Sales / Customer Service Representative
TopBuild
05.2024 - Current
Field Supervisor
Rew Materials
01.2020 - 05.2024
Service Technician
Team Ford
03.2017 - 01.2020
High School Diploma -
Arbor View High School
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