Matthew Cox
Mt. Vernon,IL
Summary
For the last three years, I’ve driven a package delivery route for Spee-Dee, where consistency, time management, and customer trust are essential every single day. I take pride in being dependable, detail oriented, and representing the company positively in every interaction.
Alongside delivery and logistics, I bring experience in customer service, sales and marketing, social media and website management, facilities management, event planning, as well as teaching and coaching. I also own and operate The Joyful Sip, a small business that has further strengthened my skills in operations, customer experience, marketing, scheduling, and day-to-day decision-making.
I’m a team first individual with strong interpersonal skills and a constant desire to improve. I’ve been fortunate to learn from leaders across multiple organizations and have gained insight into different management styles, workplace cultures, and operational strategies.
Overview
10
10
years of professional experience
Work History
ROUTE DRIVER
SPEE-DEE DELIVERY SERVICE, INC
Mt. Vernon, IL
01.2023 - Current
- Serve as an independent route driver responsible for managing daily delivery and pickup operations across a large, rural service area.
- Consistently used organized loading practices to protect freight and maximize efficiency, and verify shipment documentation and payments for accuracy.
- Navigate remote locations using multiple tools while delivering reliable, professional service to both residential and commercial customers, representing the company with accountability and strong customer focus.
SUBSTITUTE TEACHER
REGIONAL OFFICE OF EDUCATION #13
Mt. Vernon, IL
08.2022 - 01.2023
- Provided classroom leadership across multiple schools and grade levels, maintained safe, structured, and productive learning environments.
- Adapted quickly to varying classrooms settings while following established policies and procedures.
ACCOUNT MANAGER
WILLIAMSON HOME
Mt. Vernon, IL
02.2021 - 06.2022
- Under the supervision of the Senior Account Manager, coordinated overall day to day activities and support to ensure the effective execution of customer objectives.
- Assessed and analyzed sales data and identified trends through market research.
- Handled follow up communication between sales staff, customers and internal teams following sales meetings and in response to customer requests.
SALES SUPPORT SPECIALIST
WILLIAMSON HOME
Mt. Vernon, IL
04.2017 - 07.2020
- Served as key link between sales and the rest of the organization, including design, sourcing, and production teams.
- Created sales presentations in a variety of print and digital formating utilizing Adobe Creative Cloud.
PARKS AND RECREATION INTERN
CITY OF O'FALLON
O'Fallon, MO
05.2016 - 08.2016
- Assisted in assessing, planning, implementing, and evaluating current and new recreation programs and events.
- Oversaw and implemented the Pirate Treasure Hunt event.
- Prepared reports and others documents such as operating, activity, and statistical reports, promotional materials and agenda items.
- Registered program participants and received related fees.
- Helped with training and implementation of the new RecTrac Management Software.
Education
BACHELOR OF SCIENCE - RECREATION AND PARKS ADMINISTRATION
SOUTHEAST MISSOURI STATE UNIVERSITY
01.2016
Skills
- Data Analysis
- Event Planning
- Project Management
- Attention to Detail
- Organization
- Coaching & Mentoring
- Communication
- Customer Service
- Collaboration
- Teamwork
Timeline
ROUTE DRIVER
SPEE-DEE DELIVERY SERVICE, INC
01.2023 - Current
SUBSTITUTE TEACHER
REGIONAL OFFICE OF EDUCATION #13
08.2022 - 01.2023
ACCOUNT MANAGER
WILLIAMSON HOME
02.2021 - 06.2022
SALES SUPPORT SPECIALIST
WILLIAMSON HOME
04.2017 - 07.2020
PARKS AND RECREATION INTERN
CITY OF O'FALLON
05.2016 - 08.2016
BACHELOR OF SCIENCE - RECREATION AND PARKS ADMINISTRATION
SOUTHEAST MISSOURI STATE UNIVERSITY