Matthew Cramer
Jacksonville,FL
Summary
Experienced FOH Team Member with background in fast-paced, high-volume restaurants. Strength lies in customer service skills and ability to handle multiple tasks simultaneously. Demonstrated success in fostering strong team environment and improving overall dining experience for customers. Proven capability of taking initiative, problem-solving, and maintaining upbeat attitude under pressure. Always strives to maintain perfect attendance.
Overview
1
1
year of professional experience
Work History
FOH Team Member
Chick-fil-A
Jacksonville, FL
09.2023 - Current
- Collaborated with team to deliver timely service of items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted customers and answered questions related to products and services.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Completed daily side work tasks assigned by supervisor or manager.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Collaborated with management to implement promotional events and special offers.
- Ensured compliance with health and safety regulations at all times.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL01-2025
Skills
- Communication
- Customer service
- teamwork
- leadership
- problem solving
- Mental
- Mentorship
- Salesmanship
- Building rapport
- Maintaining ambiance
- Money handling
- Staff coordination
- Social perceptiveness
- Greeting guests
- Team collaboration
- Complaint handling
Timeline
FOH Team Member
Chick-fil-A
09.2023 - Current
Associate of Arts -
Florida State College At Jacksonville