Matthew Crivello
Allenhurst,GA
Summary
Proficient in communication and collaboration within teams, adept at executing detailed plans in high-pressure environments. Committed to applying these skills in the construction industry while enhancing hands-on expertise. Focused on contributing to a reliable and safety-oriented team.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Communications Technician 4
Comcast
08.2012 - Current
- Provided high-quality customer service during installation, troubleshooting, and maintenance of security, phones, cable, and internet services.
- Delivered timely and accurate solutions to meet customers' needs, ensuring satisfaction.
- Conducted site evaluations and implemented installations that adhered to safety standards and building codes, ensuring customer specifications were met.
- Maintained detailed service logs, ensuring accurate documentation of completed tasks and troubleshooting efforts.
- Worked alongside construction to interpret design maps to identify locations for vaults and pedestals to correctly service customer needs.
- Emphasized safety and operational efficiency in daily tasks, contributing to a safe work environment.
- Trained new technicians on installation techniques and safety protocols, enhancing team competency and adherence to best practices.
- Recognized as Technician of the Month and Year for exceptional performance and dedication.
- Received recognition for perfect attendance, demonstrating reliability and commitment to the work schedule. reliability and commitment.
Education
High School Diploma -
Long County High School
Ludowici, GA01-2008
Skills
- Security service installation
- Security service maintenance
- Telecommunication installations
- Telecommunication maintenance
- Cable service installation
- Cable service maintenance
- Internet service installation
- Internet service maintenance
- Troubleshooting
- Problem solving
- Time management
- Task prioritization
- Goal achievement
- Working independently
- Training mentorship
- Exceptional customer service
- Interpersonal communication
- Relationship management
Certification
- Xfinity Home Security Certified
- Communications Technician 4
- Comcast Cable Business certified for Installations
- EPON Fiber Communications Tech
Timeline
Communications Technician 4
Comcast
08.2012 - Current
High School Diploma -
Long County High School