Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anthony Coffman

Puyallup,WA

Summary

Dynamic professional with a proven track record at Comcast, adept in installation and repair, including home security systems. Excelled in customer service, enhancing satisfaction through efficient troubleshooting and problem resolution. Skilled in fostering team collaboration and maintaining OSHA compliance, significantly improving operational safety and efficiency.

Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.

Overview

18
18
years of professional experience

Work History

Technician 4, Installation & Service- Advanced Ser

Comcast
08.2019 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Worked with diverse types of weather and ground conditions.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Special projects for bulk account installations and complex outage

Grocery Freight Supervisor

Fred Meyer
04.2007 - 07.2019
  • Managed a diverse team of employees, fostering a positive work atmosphere that encouraged collaboration and camaraderie among staff members.
  • Established clear expectations for staff members regarding their job responsibilities, promoting accountability within the workplace.
  • Optimized warehouse space utilization by analyzing inventory levels and adjusting storage strategies accordingly.
  • Improved freight loading efficiency by implementing strategic warehouse organization plans.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.

Assistant Manager

Shur Kleen Car Wash
09.2007 - 04.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

No Degree -

Comcast University
Puyallup, WA
12-2019

High School Diploma -

Clover Park High School
Lakewood, WA
06-2001

Skills

  • Customer service
  • Installation and repair
  • Home security installation and repairs
  • Epon installation and repairs
  • Attention to detail
  • Works Well Under Pressure
  • Multitasking and organization
  • Troubleshooting
  • Work Planning and Prioritization
  • Workload management
  • Deadline oriented
  • OSHA compliance

Accomplishments

2021 Comcast Pinnacle Award

Timeline

Technician 4, Installation & Service- Advanced Ser

Comcast
08.2019 - Current

Assistant Manager

Shur Kleen Car Wash
09.2007 - 04.2014

Grocery Freight Supervisor

Fred Meyer
04.2007 - 07.2019

No Degree -

Comcast University

High School Diploma -

Clover Park High School

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Anthony Coffman