Matthew Curiel
Bloomfield,CT
Summary
Dynamic manager with a proven track record at Wingstop, excelling in team leadership and customer service. Successfully built high-performing teams and enhanced customer satisfaction through effective conflict resolution and strategic marketing initiatives. Recognized for improving operational efficiency and fostering a positive work environment, driving engagement and productivity.
Overview
5
5
years of professional experience
Work History
Manager
Wingstop
03.2022 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained, organized, and supervised a safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Volunteer
College
08.2019 - 03.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Helped in establishing a brand new club and broadcasting it to new audiences.
Education
Software Engineering
Florida Gulf Coast University
Fort Myers, FL05-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Relationship building
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Manager
Wingstop
03.2022 - 10.2024
Volunteer
College
08.2019 - 03.2020
Software Engineering
Florida Gulf Coast University
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