Matthew Czaplicki
Lockport,IL
Summary
Dynamic business owner with a proven track record at Whatnot Sales, excelling in customer relations and strategic planning. Enhanced operational efficiency and achieved financial growth through effective negotiation and relationship building. Skilled in staff management and employee development, fostering a collaborative culture that drives success and client satisfaction.
Overview
15
15
years of professional experience
Work History
Owner
Whatnot Sales
Lockport, IL
03.2010 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Expanded business into new markets, cond
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Trainer
Fair Oaks Ford
08.2021 - 06.2025
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Sales Professional
Fair Oaks Ford
Naperville, IL
08.2021 - 06.2025
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
- Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
Education
General Studies
Victor J Andrew High School
Tinley Park, IL05.1999
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Team oversight
- Financial management
- Negotiation
- Sales leadership
- Employee development
- Sales management
- Talent development
Timeline
Trainer
Fair Oaks Ford
08.2021 - 06.2025
Sales Professional
Fair Oaks Ford
08.2021 - 06.2025
Owner
Whatnot Sales
03.2010 - Current
General Studies
Victor J Andrew High School