MATTHEW DANIEL
Senior Account Manager
Westerville,OH
Summary
Experienced Territory Manager and accomplished sales professional with a proven track record of success. Decisive team leader and skilled business manager with meticulous attention to detail and persuasive communication style. Brings 23 years of valuable experience in sales, adept at building strong relationships with clients and driving revenue growth.
Overview
2025
2025
years of professional experience
2000
2000
years of post-secondary education
Work History
Territory Manager
Patterson Dental
3 2011 - Current
- Manage book of business worth $6.5M across 80 accounts, with a total of 90 locations including single location, small group (multi-site), and Dental Service Organizations (DSOs).
- 2017-2023 Columbus Market sales leader.
- Completed Emerging Leadership Program in 2023, designed to develop and enhance the capabilities of tomorrow's leaders. During an intensive week of learning, participants gained essential leadership skills and strategic insights to capitalize on opportunities, overcome obstacles, and drive change.
- Work to help optimize efficiency within a practice environment and streamline operational functions at various levels (front desk, clinical, back office administration).
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Provided coaching and mentoring to employees. Established clear expectations for each mentee's role, promoting accountability and fostering self-motivation toward goal achievement.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
- Communicated regularly with the General Manager, Equipment Specialist, and local team for daily support and strategic planning for accounts.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Developed customized reports, summarizing and presenting data in a visually appealing format to track business performance.
CAD/CAM and Technology Specialist
Patterson Dental
03.2009 - 03.2011
- Coordinated and led a team of 10 Territory Managers in Capital Equipment, Digital Impression, and laser sales within the dental market.
- Created strategies to develop and expand existing customer sales, shared product knowledge with customers, while making personal recommendations to increase clinical workflow, and develop ROI strategies.
- Organized CEREC sales events with KOLs, mentor doctors, and vendors, and hosted local ACCEPT events.
- Implemented effective change management strategies to facilitate smooth adoption of new systems and processes among users.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
Technology Specialist
Patterson Dental
11.2007 - 02.2009
- Developed and delivered compelling presentations to showcase product value and effectively communicate unique selling points.
- Implemented marketing and sales campaigns to effectively brand Patterson Dental's Suite of Technology (Digital Radiography, Practice Management and Clinical Software, Patient Education, and Intra-oral Cameras).
- Used consultative sales approach to understand and meet customer needs.
Pharmaceutical Sales Representative
Merck
01.2001 - 10.2008
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Demonstrated strong product knowledge during client interactions, effectively addressing concerns and increasing trust in the product line.
- Introduced, demonstrated and sold new products and systems effectively.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
Education
Bachelor of Science - Business Marketing
The Ohio State University
Columbus, OH08-1999
Skills
Customer Relationship Management
Business Growth
Business Development
Relationship Building
Sales Leadership
Strategic business planning
Vendor Management
Competitive Analysis
Timeline
CAD/CAM and Technology Specialist
Patterson Dental
03.2009 - 03.2011
Technology Specialist
Patterson Dental
11.2007 - 02.2009
Pharmaceutical Sales Representative
Merck
01.2001 - 10.2008
Territory Manager
Patterson Dental
3 2011 - Current
Bachelor of Science - Business Marketing
The Ohio State University
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