Matthew Day
Bel Air,MD
Summary
Detail-oriented Collision Repair Service Advisor with over five years of experience in customer service and repair process management. Skilled at collaborating with technicians to ensure timely repairs and high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Collision Repair Service Advisor
Caliber Collision
Essex, Maryland
01.2020 - Current
- Assisted customers with inquiries and repair processes.
- Explained repair options and recommended services to clients clearly.
- Collaborated with technicians to ensure timely repairs and customer satisfaction.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to I-Car standards.
- Inspected vehicles for needed repairs and advised customers accordingly.
Education
Cecil College
North East, MD09-2011
Skills
- Repair process coordination
- Customer service
- I-Car standards compliance
- Conflict resolution
- Attention to detail
- Effective communication
- Mechanical aptitude
Timeline
Collision Repair Service Advisor
Caliber Collision
01.2020 - Current
Cecil College
Similar Profiles
Daniel ValenciaDaniel Valencia
Regional Manager at Caliber CollisionRegional Manager at Caliber Collision
Samantha JoiSamantha Joi
Learning and Development Leader at Caliber CollisionLearning and Development Leader at Caliber Collision
Donald PartinDonald Partin
Detail Associate at Caliber CollisionDetail Associate at Caliber Collision
Haydyn WrightHaydyn Wright
Pro Shop Receptionist at Maryland Golf and Country ClubsPro Shop Receptionist at Maryland Golf and Country Clubs
Caitlin GasterCaitlin Gaster
Referral Coordinator at Pet Er Hunt ValleyReferral Coordinator at Pet Er Hunt Valley