Matthew Day
ROCHESTER
Summary
Results-driven Assistant General Manager with expertise in operational management, staff training, and inventory control. Proven track record in compliance auditing and customer relationship management.
Overview
26
26
years of professional experience
Work History
Assistant General Manager
Burger King
Rochester
12.2019 - 04.2026
- Oversaw daily operations to drive restaurant performance and service delivery.
- Trained and supervised staff to maintain service quality and standards.
- Oversaw inventory management and supply chain processes for food items.
- Ensured compliance with health and safety regulations in restaurant operations.
- Trained and supported staff on procedures and policies to maintain service standards.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Collaborated with team to create and implement specialized projects, events, and promotions.
co.manager
Wendys Restaurant
Rochester
06.2000 - 10.2019
- Supervised daily operations to ensure smooth restaurant functionality.
- Managed staff schedules, ensuring optimal labor efficiency and coverage during peak hours.
- Trained new employees on food safety and customer service standards.
- Conducted regular inventory checks, maintaining stock levels and minimizing waste through accurate tracking.
- Implemented quality control measures for food preparation and presentation, enhancing customer satisfaction.
- Maintained inventory levels by ordering supplies and tracking sales.
- Recruited new staff members through job postings, interviews, and reference checks.
Education
High School Diploma -
Gates Chili High School
Rochester, NY06-2000
Skills
- Supply chain management
- Operational management
- Inventory control
- Compliance auditing
- Customer relationship management
- Staff training
- Servsafe certification
Timeline
Assistant General Manager
Burger King
12.2019 - 04.2026
co.manager
Wendys Restaurant
06.2000 - 10.2019
High School Diploma -
Gates Chili High School