Tiffany Bloomfield
Work Preference
Summary
Dynamic professional with extensive experience in customer service and operations management. Proven ability to enhance customer satisfaction through effective team leadership and strategic operations. Recognized for reliability, strong problem-solving skills, and commitment to improving workflow efficiency.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Assistant General Manager
Wendys
Hurricane, Utah
07.2022 - Current
- Implemented customer service initiatives that significantly boosted guest satisfaction.
- Developed operational strategies to enhance workflow efficiency across departments.
- Managed staff scheduling while training new employees on procedures to optimize performance.
- Coordinated inventory management to maintain adequate stock levels for demand fulfillment.
- Oversaw daily operations to ensure compliance with company standards.
Machine Operator/Assembler/Packer
Kroger
Layton, UT
07.2020 - 05.2022
- Set up and ran machinery to produce exceptional products for industrial needs
- Manually set up machinery, lathes and grinders
- Adjusted machine controls to prepare equipment for efficient production operations.
- Monitored and analyzed equipment operations to identify malfunctions or failures, ensuring timely resolution and minimizing production disruptions
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances
- Operated machining equipment safely with team of operators
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
- Inspected products and machines to maintain quality and efficiency
- Inspected finished products for quality and adherence to customer specifications, contributing to customer satisfaction and retention
- Maintained accurate daily production logs and communicated production incidents or non-conformance issues to management for prompt action
- Complied with company and OSHA safety rules and regulations
- Followed tooling instructions and product specifications to determine and implement operational sequences
Consumer Loan Collector
America First Credit Union
UT
01.2018 - 06.2020
- Executed collection activities for multiple delinquent member accounts, such as Visa credit and debit cards, lines of credit, secured loans, signature loans, and over-limit Visa credit and debit cards.
- Utilized various techniques to efficiently collect on delinquent accounts, enhancing overall recovery rates.
- Followed up on delinquent loans and problem accounts via telephone and correspondence to achieve satisfactory repayment resolutions.
- Perform collection efforts in accordance with Credit Union policies and procedures to ensure legal compliance
- Utilize further appropriate collection methods if initial attempts do not secure required payment
- Recommend accounts for Charge Off and complete related processing
- Discussed financial arrangements, informed members of potential actions, and suggested financial counseling to establish suitable payment plans.
- Contributed to continuous improvement by providing suggestions and participating in problem-solving activities to enhance teamwork.
- Conducted research, gathered information from multiple sources and presented results
- Worked with customers to understand needs and provide excellent service
- Increased customer satisfaction by resolving issues
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Sales Associate
Kohls
10.2016 - 09.2018
- Increased sales by providing tailored purchase advice and promoting complementary products
- Recommended accessories and complementary purchases to boost revenue
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Maintained customer satisfaction with quick and professional handling of product returns
- Maintained calm demeanor while effectively resolving issues in high-stress situations
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Answered customer questions about sizing, accessories and merchandise care
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
Assistant Manager
Cottonwood Financial
Layton, UT
11.2016 - 12.2017
- Managed daily store operations to ensure efficient service delivery.
- Cultivated a loyal customer base through proactive team management and commitment to customer service
- Delivered exceptional customer service to existing and potential customers to enhance satisfaction
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Streamlined operations to optimize cost-effectiveness while ensuring high-quality service
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Process loan applications and make loans according to loan approval amount
Senior Student Loan Collector II
Discover Financial Services
01.2014 - 10.2016
- Resolved customer issues on first call, preventing loans from charge-off
- Assist customers with 90 + days delinquent
- Exceeded monthly collection goals through effective strategies and persistence
- Delivered exceptional customer service consistently
- Handled all customer inquiries and questions for inbound/outbound calls.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Conducted research, gathered information from multiple sources and presented results
- Exceeded goals through effective task prioritization and great work ethic
- Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment
- Analyzed and identified issues, providing actionable solutions
Training Store Manager
Wendy's
12.2001 - 11.2013
- Provide managers and crew members with detailed, hands-on experience
- Implementation of new products or improve business procedures to build sales
- Provide excellent customer service to Wendy's customers to ensure efficient, fast and accurate outcomes
- Ensures positive working relationship with managers and crew members
- Enhanced communication across business functions, fostering mutual understanding and contributing to profitability
- Maintained 93% plus on unannounced visits - 90% Club Sparkle Observation Evaluation
- Prepared annual budget, scheduled expenditures and analyzed variances
- Assessed training program effectiveness and proposed actionable improvements to upper management for greater impact
- Opened and closed store 6 days per week
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Drafted invoices for completed work
- Trained and guided team members to maintain high productivity and performance metrics
- Facilitated management meetings to promote collaboration and cultivate a culture of trust and collective problem-solving
- Directed product flow and informed management of delays and challenges.
- Trained new employees on proper protocols and customer service standards
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Interacted well with customers to build connections and nurture relationships
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
Student Loan Collector II
State of Utah
12.1989 - 11.2001
- Consistently exceeded monthly collection goals, demonstrating commitment to performance excellence
- Resolved customer issues, enhancing operational efficiency and delivering exceptional service
- Boosted customer satisfaction through effective issue resolution
- Located and notified customers of delinquent accounts by mail and/or telephone
- Prepared affidavits and other documents, such as legal correspondence, sent to court, organized and maintained customer files
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Proved successful working within tight deadlines and fast-paced atmosphere
Education
High School Diploma - Manufacturing 2 year, Machining (2 year), Packaging (2 year)
Granger High School
West Valley City, UT06-1989
Skills
- Operations management
- Operational efficiency
- Cost control
- Supply chain management
- Workforce management
- Operations oversight
- Stock management
- Staff management
- Performance management
- Training delivery
- Team leadership expertise
- Supervision and training
- Problem solving
- Time management
- Communication skills
- Client relationship management
- Equipment maintenance
Certification
- Call Center (10+ years)
- Customer Service (10+ years)
- Credit Union (3 years)
- Assistant Manager Experience (10+ years)
- Store Management Experience (10+ years)
- Retail Management (15 years)
Timeline
Assistant General Manager
Wendys
07.2022 - Current
Machine Operator/Assembler/Packer
Kroger
07.2020 - 05.2022
Consumer Loan Collector
America First Credit Union
01.2018 - 06.2020
Assistant Manager
Cottonwood Financial
11.2016 - 12.2017
Sales Associate
Kohls
10.2016 - 09.2018
Senior Student Loan Collector II
Discover Financial Services
01.2014 - 10.2016
Training Store Manager
Wendy's
12.2001 - 11.2013
Student Loan Collector II
State of Utah
12.1989 - 11.2001
High School Diploma - Manufacturing 2 year, Machining (2 year), Packaging (2 year)
Granger High School