Caleb Albert
Virginia Beach,VA
Summary
Results-driven operations leader with over 8 years of experience in restaurant management. Recognized for driving business growth, enhancing customer loyalty, and developing service-oriented teams. Expertise in operational leadership, inventory management, and performance coaching, with a focus on improving efficiency and profitability. Committed to maintaining high operational standards that foster exceptional guest experiences and encourage repeat business.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Assistant General Manager
Five Guys
Virginia Beach , VA
03.2026 - Current
- Oversaw daily Five Guys restaurant operations and shift execution.
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Trained crew on food safety, service standards, and line procedures.
- Supported hiring, onboarding, and performance coaching for restaurant team members.
- Handled cash controls, deposits, and register reconciliation during busy service periods.
- Monitored inventory levels and ordered supplies for burgers, fries, and beverages.
General Manager
Qdoba Mexican Eats !
Norfolk, VA
12.2021 - 11.2025
- Drove year over year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented operational procedures that streamlined workflows and improved service delivery.
- Managed staff recruitment, training, and performance evaluations to build effective teams.
- Oversaw daily operations, ensuring high service standards and customer satisfaction.
Line Cook/Trainer
Cookout
Virginia Beach
09.2018 - 12.2021
- Prepared and executed high-quality dishes in a fast-paced kitchen environment.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Monitored food safety and sanitation practices to ensure compliance with health regulations.
- Managed inventory, minimizing waste through effective stock rotation procedures.
- Ensured cleanliness and organization of kitchen workstations and equipment to support efficient operations.
- Fostered positive team environment by assisting colleagues and maintaining a supportive attitude.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach 06-2017
Skills
- Operations Management
- Staff training
- Team Performance Management
- Supply Chain Management
- Customer service
- Results Driven
- Time Management
- Efficient Multi-Tasker
- Accountability
- Critical/Analytical Thinker
- Verbal & Written Communication
- Leadership & Team Building
- Relationship Building
Certification
- Serv Safe Certification
Timeline
Assistant General Manager
Five Guys
03.2026 - Current
General Manager
Qdoba Mexican Eats !
12.2021 - 11.2025
Line Cook/Trainer
Cookout
09.2018 - 12.2021
High School Diploma -
Ocean Lakes High School