Matthew Decker
Neosho,MO
Summary
Cheerful and upbeat Business Development Manager with history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Authorized to work in the US for any employer.
Overview
6
6
years of professional experience
Work History
Business Development Manager/Internet Sales Manager
Fletcher Chrysler Dodge Jeep Ram
03.2022 - Current
- Collaborated with sales professionals to maintain customer satisfaction through the buying process
- Provided an easy and transparent buying process for customers
- Ensure a high level of customer satisfaction post-sales, resulting in our Customer Experience goal being met, and exceeded, month after month
- Answer inbound and make outbound calls to address customer inquiries in a prompt and timely manner
- Auditing the CRM to ensure leads were properly assigned, worked, and closed out
- Assisted in maintaining Facebook account to enhance store visibility and customer engagement.
Guest Experience Coordinator
McLarty Daniel Ford Lincoln
05.2020 - 03.2022
- Liaised between customers and retail buyers to expedite orders and meet customer demands
- Set up and activated customer accounts to maintain QA satisfaction levels
- Maintained up-to-date knowledge of store policies regarding payments, inventory, and processes to provide speedy and accurate service to each customer
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Teacher Education Departmental Assistant
Crowder College
12.2018 - 05.2020
- Responded promptly and professionally to questions, electronic communications and telephone calls and directed inquiries to appropriate departments and individuals
- Maintained business records by updating student information
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Lead Student Ambassador
Crowder College
08.2018 - 03.2020
- Gave daily tours of campus for prospective students and families, pointing out buildings and detailing student life and activities
- Coached students on strategies for engaging in campus life and checked in frequently to satisfy diverse needs
- Managed onboarding procedures for incoming freshman, easing transition into university life.
Sales Associate
Dollar General
11.2017 - 02.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Education
Associate of Arts -
Crowder College
05.2024
High School Diploma -
East Newton High School
05.2018
Skills
- Inbound and outbound calling
- Customer relations
- Promotional support
- Data entry documentation
- CRM Software
- Microsoft Outlook
- Teaching
- Mentoring
Timeline
Business Development Manager/Internet Sales Manager
Fletcher Chrysler Dodge Jeep Ram
03.2022 - Current
Guest Experience Coordinator
McLarty Daniel Ford Lincoln
05.2020 - 03.2022
Teacher Education Departmental Assistant
Crowder College
12.2018 - 05.2020
Lead Student Ambassador
Crowder College
08.2018 - 03.2020
Sales Associate
Dollar General
11.2017 - 02.2018
Associate of Arts -
Crowder College
High School Diploma -
East Newton High School
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