Matthew Decker
Ogdensburg,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
Triumvirate Environmental
08.2022 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Operations Director
Emilcott Associates/Triumvirate Environmental
08.2018 - 07.2022
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Collaborated with executives to develop and execute strategic business plans.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
Operations Manager
Emilcott Associates
08.2014 - 07.2018
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Product Manager
Emilcott Associates
12.2010 - 11.2013
- Maintained positive vendor relations to build strong partnerships.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Managed product demonstrations and testimonials for performance evaluation.
- Reduced project downtime with quality product inspections.
- Consulted with buyers to determine projected demand for products and services.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
Education
Bachelor of Science - Criminology
Towson University
Baltimore, MD05.2002
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Strategic Planning
- Goal-Oriented
- Account oversight
- Networking skills
- Account development
- Customer Relationship Management (CRM)
Certification
Sandler Sales Training - Silver Level Certified
40 Hour OSHA HazWoper Certification
Annual 8 Hour Refresher Course
10 Hour OSHA COnstruction Safety Class
Formerly TWIC Certified
Former NYS Asbestos Inspector
Timeline
Account Manager
Triumvirate Environmental
08.2022 - Current
Operations Director
Emilcott Associates/Triumvirate Environmental
08.2018 - 07.2022
Operations Manager
Emilcott Associates
08.2014 - 07.2018
Product Manager
Emilcott Associates
12.2010 - 11.2013
Bachelor of Science - Criminology
Towson University
Sandler Sales Training - Silver Level Certified
40 Hour OSHA HazWoper Certification
Annual 8 Hour Refresher Course
10 Hour OSHA COnstruction Safety Class
Formerly TWIC Certified
Former NYS Asbestos Inspector
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