Matthew Del Sol
Summary
Motivated Business Analytics student with hands-on experience in IT operations and technical support within a municipal environment, supporting over 1,000 users across multiple departments. Strong foundation in data analysis (Python, SQL) combined with real-world experience in troubleshooting, system deployment, and operational support. Highly interested in pursuing a career in project management, with plans to obtain the Certified Associate in Project Management (CAPM) certification by June 2026. Known for strong communication, problem-solving, and teamwork, with a disciplined work ethic developed through collegiate athletics. Seeking an entry-level role in operations, business analytics, or project coordination starting May 2026.
Overview
4
4
years of professional experience
Work History
E-Commerce - Store Shopper
Whole Foods
Union
01.2026 - Current
- Assisted customers with product selection and inquiries.
- Provided quick, accurate service to meet customer needs under tight deadlines.
- Coordinated with team members to streamline operations and improve service delivery.
- Ensured cleanliness and organization of store displays to enhance customer experience.
- Monitored inventory levels and reported shortages to management.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Utilized problem solving skills to resolve customer complaints professionally.
Part Time - Junior Account Manager
Del Sol Signs
Newark
05.2022 - Current
- Oversaw design and fabrication of banners and large-scale signs, ensuring alignment with project specifications and client needs.
- Collaborated with contractors to install signage across NYC metro area, delivering high-quality products that met customer expectations.
- Engaged with clients to gather project requirements and feedback, facilitating clear communication and project alignment.
- Coordinated project timelines and ensured timely delivery of services.
- Led end-to-end management of the sign delivery process.
- Proven skills in deploying authentication systems, troubleshooting desktops, printers, and supporting remote work environments.
IT Technician Intern
City of Newark
Newark
07.2025 - 08.2025
- Supported Tier 1 technical operations for 1,000+ municipal employees, enhancing technology access across Public Safety and administrative departments
- Troubleshot remote desktop, endpoint, and authentication issues, prioritizing high-impact incidents
- Assisted with city-wide deployment of Duo MFA, strengthening account security and access control
- Performed system imaging, provisioned user accounts, and managed hardware inventory for new hires, streamlining onboarding process
- Configured and deployed VoIP desk phones to facilitate effective communication for new hires during onboarding
- Collaborated with IT staff in a team-based municipal environment supporting real-world infrastructure
IT Summer Intern
City of Newark
Newark
07.2024 - 08.2024
- Delivered frontline desktop support to city employees, effectively resolving hardware, software, and connectivity issues.
- Facilitated user assistance during CrowdStrike outage remediation, ensuring successful endpoint cleanup and system recovery.
- Supported users through remote troubleshooting tools to minimize downtime.
- Managed IT hardware inventory organization and maintenance, enhancing asset tracking and readiness.
- Gained foundational exposure to public-sector IT operations and security practices.
- Supported project management by tracking timelines and deliverables.
Education
Bachelor of Science - Business Analytics
Kean University
Union05.2026
Associate of Science - General Studies
Grayson College
Denison, TX05-2023
Skills
- Inventory management
- Data analysis
- Project management
- Microsoft Office Suite proficiency
- Tier 1 technical support
- Duo MFA management
- MFA deployment and provisioning
- QuickBase and remote support
- System imaging and hardware inventory
- Cloud infrastructure
- Python and SQL
Languages
- Spanish (Conversational)
- Portuguese (Conversational)
Athletics And Leadership
- Student Athlete, Division III, Kean University, 09/01/24, 05/31/25, Balanced full academic workload with rigorous training and competition, Demonstrated discipline, teamwork, and time management under pressure, Contributed to team performance while adapting to diverse team environments
- Student Athlete, Division II Baseball (scholarship), Grayson College, 08/01/22, 05/31/23, Played a pivotal role in the team's success through dedicated training and physical conditioning., Provided leadership and motivation to teammates, contributing to a cohesive team dynamic., Balanced academic commitments with rigorous training schedules, demonstrating excellent time management skills., Contributed to team victories through exceptional performance in competitions.
Timeline
E-Commerce - Store Shopper
Whole Foods
01.2026 - Current
IT Technician Intern
City of Newark
07.2025 - 08.2025
IT Summer Intern
City of Newark
07.2024 - 08.2024
Part Time - Junior Account Manager
Del Sol Signs
05.2022 - Current
Bachelor of Science - Business Analytics
Kean University
Associate of Science - General Studies
Grayson College