Matthew Dempsey
Springfield,MO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Caregiver
Colorado Springs
06.2017 - Current
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Fostered close-nit partnerships with customers to uncover and meet specific goals.
Sales Representative
Expedia
06.2017 - 05.2018
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Fostered close-nit partnerships with customers to uncover and meet specific goals.
ADT Rep.
ADT Ttech
08.2016 - 06.2017
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Researched relevant resources to assist members as needed, identified member representation needs, and troubleshot next steps to provide optimal support for member.
T-Mobile Team If Experts
T-Mobile US Inc.
02.2015 - 04.2017
- Accepted and processed payments and purchases for new equipment using POS system.
- Assisted customers by answering questions and fulfilling requests.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Culinary Business Manegment - Business Administration And Management
The Art Institute Of Colorado
Denver, CO05.2008
Skills
- Service Agreements
- Policies and Procedures
- Client Service
- Sales expertise
- Customer Relations
- Strategic Planning
- Product promotions
- Customer service
- Interpersonal communication skills
- Problem solving strength
- Staff Training
- Performance improvement
Timeline
Caregiver
Colorado Springs
06.2017 - Current
Sales Representative
Expedia
06.2017 - 05.2018
ADT Rep.
ADT Ttech
08.2016 - 06.2017
T-Mobile Team If Experts
T-Mobile US Inc.
02.2015 - 04.2017
Culinary Business Manegment - Business Administration And Management
The Art Institute Of Colorado