Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Demumbra

Surprise,AZ

Summary

Dynamic Operations Manager with a proven track record at CarMax, excelling in team leadership and workflow optimization. Mastered the art of negotiating with vendors and developing key performance indicators, significantly enhancing operational efficiency. Expert in building cohesive teams and fostering employee motivation, ensuring peak performance and compliance in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Reconditioning Manager

Carvana
Phoenix , AZ
03.2025 - Current

Coordinate and manage the reconditioning of vehicles, ensuring they
met all safety standards.


Conducte regular quality checks on completed vehicles prior to delivery.


Supervise a team of technicians to ensure timely completion of projects.


Implement cost-saving measures without compromising quality or
customer satisfaction.


Develope and implement protocols for vehicle reconditioning
processes.

Operations Manager

CarMax
San Diego, CA
07.2016 - 01.2025
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Built strong operational teams to meet process and production demands.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service

Shop Manager

Rouse Automotive Repair and Service
Libertyville, IL
07.2008 - 01.2016
  • Enforced company policies regarding employee conduct, attendance, dress code.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Ensured compliance with local health codes by conducting regular inspections of the premises.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Petty Officer Second Class

US Navy
Newport News, VA
07.2000 - 04.2008
  • Worked with higher-ranking officers to acquire new skills and knowledge.
  • Ensured compliance with safety regulations and protocols.
  • Assisted in the training and development of junior personnel.
  • Oversaw assigned crew tasks, monitored progress and verified completion.
  • Created strategies for improving efficiency within the department.
  • Developed new procedures for more efficient operations.
  • Conducted maintenance checks on all equipment and systems.

Education

Master of Science - Human Resources Management

Pepperdine University
Malibu, CA

Bachelor of Science - Business Management

University of Southern Illinois
Carbondale, IL
03-2014

Skills

  • Performance reporting
  • Performance monitoring
  • Health and safety compliance
  • Lean manufacturing and design
  • Workflow optimization
  • Team building/leadership
  • Employee relations and conflict resolution
  • Staff development
  • Maintaining compliance
  • Operations oversight
  • Business and operations management
  • Employee motivation
  • Policies and procedures implementation
  • Superb time management skills

Timeline

Reconditioning Manager

Carvana
03.2025 - Current

Operations Manager

CarMax
07.2016 - 01.2025

Shop Manager

Rouse Automotive Repair and Service
07.2008 - 01.2016

Petty Officer Second Class

US Navy
07.2000 - 04.2008

Master of Science - Human Resources Management

Pepperdine University

Bachelor of Science - Business Management

University of Southern Illinois
Matthew Demumbra