Matthew Dennis
Wilmington,NC
Work Preference
Summary
Resourceful Assistant Food and Beverage Director known for high productivity and efficient task completion. Specializes in inventory management, staff training, and customer service excellence. Excels in leadership, communication, and problem-solving to enhance team performance and guest satisfaction.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Food and Beverage Director
Troon Golf
Southport, North Carolina
2010.05 - Current
- Managed daily operations of food and beverage outlets at premier golf facilities.
- Coordinated staff schedules to optimize coverage and enhance service during peak hours.
- Developed training programs for team members to enhance service quality and efficiency.
- Implemented standard operating procedures to improve consistency across all dining venues.
- Oversaw inventory management systems to maintain stock levels and minimize waste.
- Analyzed customer feedback surveys to identify service improvements.
- Assisted in creating seasonal menus that align with guest preferences and trends.
Assistant Restaurant Manager/Restaurant Manager
Troon Golf
Southport, North Carolina
2010.05 - 2018.04
- Coordinated daily restaurant operations and staff scheduling to ensure smooth service.
- Provided leadership and direction to restaurant employees.
- Implemented service standards to enhance customer dining experiences.
- Resolved guest complaints promptly to enhance overall customer satisfaction.
- Resolved customer complaints in a timely manner.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Monitored inventory levels and partnered with suppliers to secure timely deliveries.
Bartender/Manager
Rotelli Pizza And Pasta
State College, Pennsylvania
2006.01 - 2009.08
- Cultivated positive customer experiences at the bar, enhancing patron satisfaction.
- Delivered exemplary customer service during all interactions with patrons, contributing to a welcoming atmosphere.
- Trained new bartenders on drink recipes and service standards.
- Supervised bartending staff during peak service hours, ensuring efficient service and customer satisfaction.
- Managed inventory levels and ordered supplies as needed.
- Maintained up-to-date knowledge of current drink recipes and promotions.
Education
Bachelor of Science - Hotel, Restaurant, And Institutional Management
Pennsylvania State University
University Park, PA 2003.01 - 2006.12
Skills
- Inventory management
- Cost control
- Staff scheduling
- Staff training
- Customer relationship management
- Data analysis
- Performance evaluation
- Effective communication
- Conflict resolution
- Customer service
Accomplishments
- 2017 Manager of the Year
- 15 Years of Service Recognition
Timeline
Assistant Food and Beverage Director
Troon Golf
2010.05 - Current
Assistant Restaurant Manager/Restaurant Manager
Troon Golf
2010.05 - 2018.04
Bartender/Manager
Rotelli Pizza And Pasta
2006.01 - 2009.08
Bachelor of Science - Hotel, Restaurant, And Institutional Management
Pennsylvania State University
2003.01 - 2006.12