Matthew Desormeaux
FERN PARK,FL
Summary
Talented leader and analytical problem-solver with over 5 years of experience successfully managing front-line service operations. Efficiently maintain and repair Roofs and installing new curbs and roofing membrane. Coordinate resources and staff to handle any requirement.
Overview
5
5
years of professional experience
Work History
Service Foreman
Baker Roofing.
Winter Park, United States
06.2017 - Current
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Owner
Orlando Luthier
FERN PARK, FL
06.2017 - Current
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Directed successful operational turnaround.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Devised processes to boost long-term business success and increase profit levels.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Luthier
Lyrical Lumber
Maitland, FL
01.2016 - 06.2021
- Repaired and maintained quality of various instruments.
- Adjusted string tensions to tune instruments using hand tools and electronic tuning devices.
- Tuned over 20 instruments per week.
- Reassembled instruments using hand and power tools and glue, clamps and lubricant as necessary.
- Repaired and renovated damaged and worn instruments.
- Fixed cracks to return instruments to full functionality.
- Fit plastic, fiberglass and electronic parts to modern instruments to improve performance and durability.
- Worked with wood, metal, plastic, and fiberglass to complete high-quality repairs.
- Attached new strings to guitars and violins and adjusted tension levels to optimize performance.
- Up sold jobs increasing margin by 30-50% on nearly every repair that came in.
Guitar Repair Technician
Guitar Center
Winter Park, FL
03.2012 - 01.2021
- Repaired and renovated damaged and worn instruments.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted customers in purchasing and renting new and used equipment and instruments to meet current personal and performance requirements.
Education
Associate of Arts - Luthiery
Roberto-Venn School of Luthiery
Phoenix, AZ02.2011
Skills
- Decision Making
- Tool and Parts Inventory Oversight
- Hand and Power Tool Operation
- Visual Inspection
- Skilled Maintenance and Repair
- Materials and Labor Costing
- Standards Conformance
- Tools and Equipment Maintenance
- Assignment Delegation
- Worker Training
- Team Collaboration
Accomplishments
Was trained by Baker roofing to become expertly efficient at finding and repairing roof leaks and installing new roof penetrations and flashings on Every type of singleply roof system and steep slope roof systems as well.
Under stand industry lingo and standard operating procedures within the company.
Has Aerial boom lift, All Terrain Fork lift, Torch, cpr, and osha 10 certifications.
Great Customer Service and handles interactions with customers professionally and expertly.
Successful at upselling and selling work to existing clients and new clients in my guitar repair business. ( I am confident my ability in this field will transfer well into the roofing field because of my roofing experience.)
Timeline
Service Foreman
Baker Roofing.
06.2017 - Current
Owner
Orlando Luthier
06.2017 - Current
Luthier
Lyrical Lumber
01.2016 - 06.2021
Guitar Repair Technician
Guitar Center
03.2012 - 01.2021
Associate of Arts - Luthiery
Roberto-Venn School of Luthiery