Matthew Devlin
Healthcare Executive
Mc Donald,PA
Summary
A Veteran with superior ability to grow business lines where others cannot see an opportunity. Analytical and organized, with the proven ability to identify clients needs, provide appropriate recommendations, and assist in the implementations of highly effective solutions. Known for success and leadership and with an extremely adaptable background that translates into the ability to quickly grasp and apply large volumes of new information. Highly effective at promoting positive relationships and building capable teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Vice President of Revenue Cycle
R1
01.2024 - Current
- Led cross-functional teams to drive strategic initiatives and improve operational efficiencies.
- Oversaw financial planning, budgeting, and forecasting activities to optimize resource allocation.
- Established metrics and KPIs to evaluate performance and support decision-making processes
- Collaborated with executive leadership to define long-term strategic direction and prioritize key initiatives for growth.
- Oversaw Global leadership to include building career ladders, specialized QA based on program type, and 200% growth for staffing purposes.
- Developed and implemented policies that enhanced compliance and risk management processes.
- Drove operational efficiency improvements through process optimization and resource allocation strategies.
- Cultivated a high-performance culture by mentoring senior leaders and fostering professional development programs.
- Spearheaded change management efforts, aligning project goals with corporate vision and stakeholder expectations.
- Analyzed market trends and competitive landscape to inform strategic planning and decision-making processes.
Vice President of Global Client Delivery
R1
06.2023 - 01.2024
- Oversees and Manages relationships with 95 of the top 100 U.S. health systems.
- Executed on my 90 day plan to identify opportunities to improve business process flows and productivity through time studies, employee interviews, and client conversations.
- Reduced redundancies, centralized job functions, and created management positions. Hiring seven employees to maximize efficiency while training staff on best practices and protocols.
- Led the implementation team to build client facing project management documentation, defined key phases of the implementation timeline, and implemented 29 projects for $32 million in end of first year.
- Used market insights to capitalize on key business opportunities to present and sale to several existing and new clients.
- Developed relationships with the operations teams to create strategic client escalation practices that improved overall client health.
Vice President, Strategic Accounts
Coronis Health
09.2021 - 06.2023
- Quadrupled new logo sales from 2021 to 2023. Increasing revenue growth by 300%.
- Created cross-sale and upselling strategies to increase growth by offering advice on purchases and promoting additional products.
- Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
- Collaborated with internal leadership and client stakeholders to develop/manage teams strategic account plans, which often involves critical analysis, data analysis, setting performance goals, negotiating and resolving issues, proposing changes to optimize performance.
Executive Vice President of Operations
Knowtion Health
12.2019 - 09.2021
- High-profile healthcare leadership position overseeing 300 employees managing daily operations goals to recover revenue for large health systems nationwide.
- Created 40-50 leadership positions and centralized all operational teams under one unified department.
- Achieved over 50% gross margin profitability for the first time in company history.
- Managed P&L for $50 million organization.
- Broke monthly revenue records for consecutive months in Q1 and Q2 of 2021.
- 25% revenue increase from December 2020 to February of 2021 with 15% reduced staff from previous year.
- Created long-term tactical plans to grow business through technological innovations. This effort included creating a QA department that helped establish standards and reduce client frustrations.
- Led operational team in creation, roll out and management of new product lines.
Senior Vice President of Implementations
Knowtion Health
03.2018 - 12.2019
- Implemented 21 healthcare systems and 101 acute care facilities in 9 months for over $100 million in accounts receivables.
- Worked with technical resources to build unique interfaces between patient accounting systems to reduce errors and drive days to resolution.
- Performed ongoing in-depth analysis of all projects that uniquely identifies problem areas and provides value-based recommendations that helps make systematic changes to workflows to ensure client satisfaction.
Assistant Vice President of Client Services
Knowtion Health
06.2017 - 03.2018
- Managed over thirty onsite employees to maintain and enhance client experience, relationships, and meet organizational and operational objectives.
- Managed over $250 million in accounts receivable.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
Implementation Project Manager
Waystar
10.2015 - 03.2017
- Responsibilities included, among others, managing teams in identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
- Managed fifteen critical implementation projects from beginning-to-end, including work effort and status.
Electronics Technician
United States Navy, TRIDENT Training Facility/USS Rhode Island
12.2010 - 12.2015
- Received two Naval Achievement Medals in October of 2015 and August of 2014 for Training Program achievements and overall outstanding performance.
- Over 10,000 hours of project management experience.
Billing Supervisor, Collection Specialist
UPMC Patient Business Services
11.2007 - 05.2010
- Hired and promoted into supervisory positions within credit balance, large balance unit collections, and financial assistance departments.
Education
MBA -
Saint Leo University
Saint Leo, FL 05.2013 - 05.2016
Bachelor of Arts - History
University of Pittsburgh
Pittsburgh, PA 09.2000 - 05.2004
Skills
Microsoft Office Suite
Patient Accounting Expert(Epic, Artiva, Meditech)
Salesforce, HubSpot, Zoho, Jira, Tableau
Project Management Expert
Certification
HFMA, Certified Revenue Cycle Representative
Timeline
Vice President of Revenue Cycle
R1
01.2024 - Current
Vice President of Global Client Delivery
R1
06.2023 - 01.2024
Vice President, Strategic Accounts
Coronis Health
09.2021 - 06.2023
HFMA, Certified Revenue Cycle Representative
07-2021
Executive Vice President of Operations
Knowtion Health
12.2019 - 09.2021
Senior Vice President of Implementations
Knowtion Health
03.2018 - 12.2019
Assistant Vice President of Client Services
Knowtion Health
06.2017 - 03.2018
Implementation Project Manager
Waystar
10.2015 - 03.2017
Electronics Technician
United States Navy, TRIDENT Training Facility/USS Rhode Island
12.2010 - 12.2015
Billing Supervisor, Collection Specialist
UPMC Patient Business Services
11.2007 - 05.2010
MBA -
Saint Leo University
05.2013 - 05.2016
Bachelor of Arts - History
University of Pittsburgh
09.2000 - 05.2004