Nan Olsen

Strategic Leadership:

• Develop and implement comprehensive revenue cycle strategies to achieve organizational financial goals.
• Analyze industry trends and identify opportunities for improvement in revenue cycle process.
• Monitor key performances indicators (KPIs) related to revenue cycle processes.

Team Management:

• Lead and manage a large team of revenue cycle professionals including billing, coding, collections, pre-authorization, cash posting, diagnostic, and specialist referrals.
• Provide coaching, mentorship, and professional development opportunities to team members.
• Foster a culture of collaboration and accountability within the revenue cycle department.

Operational Oversight:

• Ensure accurate and timely patient registration.
• Monitor coding compliance and quality to minimize claim denials.
• Oversee the billing and claims submission process, including electronic health records (EHR) integration.
• Manage accounts payable (AR) and implement strategies to improve collection rates.

Compliance Management:

• Stay abreast of all relevant healthcare regulations and compliance requirements related to revenue cycle management.
• Implement internal controls and quality assurance processes to maintain compliance
• Collaborate with legal and compliance teams to address any potential issues.

Financial Performance:

• Develop and manage the revenue cycle budget, tracking expenses, and identifying cost savings opportunities.
• Analyze financial data to identify areas for improvement and implement corrective actions.
• Report on revenue cycle performance.

System Integrations and Programming:

• Developed EHR custom system.
• Customized programming to complete electronic appeals.
• Developed exam template - coding - MDM reporting.
• Developed HL7 interface from custom EHR to billing system.
• Developed lock-box denial mapping 835 files.
• Developed pre-authorization and scheduling rules within EMR scheduling system.
• Developed custom EDI clearinghouse rules.
• Developed custom tools for Operations - scheduling, document control, bar coding, electronic check-in, COD process, electronic customer communication (employers)
• Developed auto-posting of 835 files.
• Developed auto-fax capabilities and reporting from EMR.
• Developed medical record portals for employers, Lab TPAs, and adjusters.