MATTHEW D. HUFF
Powell,TN
Overview
16
16
years of professional experience
Work History
HYDRAULIC TESTER
DANFOSS POWER SOLUTIONS
02.2011 - 08.2014
- Build and test PVG and ICS hydraulic manifolds and cartridges. Participate in corporate growth team building meetings and safety trainings. Coordinate work load amongst team to meet daily productivity and efficiency goals.
TEAM COORDINATOR
DANFOSS POWER SOLUTIONS
08.2014 - 05.2018
- Coordinate work load across three production lines to efficiently produce daily quota and prioritize based on daily demand. Conduct morning meeting with production team, complete hourly registration, flex out to other areas as needed to keep work flow constant. Problem solves assembly and test issues as they occur. Utilize SAP to review stock requirements and availability of components to plan order consumption.
QUALITY ENGINEERING TECH
DANFOSS POWER SOLUTIONS
05.2018 - 03.2023
- Works as the warranty claims technician for the Danfoss ICS division. Owner and operator of the RGA lab and contamination testing cell. Check in incoming customer claims in the SAP CAR database and stage them for next steps of the analysis process. Conduct thorough analysis on returned product from the customer. Develop claim response for the customer using strong evidence and distinct articulation concerning findings for acceptance/denial of warranty. Take part in problem solving discussions to determine root cause using multiple techniques (5-why, 4-step, 8D). Take part in containment actions to prevent possible defects from escaping production facility. Fluent user of SAP computer program and SAP CAR database. Use Microsoft Teams for meetings, conversations, etc. among colleagues. Fluent user in Adobe, Kofax PDF to edit documents and miscellaneous tasks. Experience with ISO 14001/45001 quality programs and utilize Lean/Six Sigma manufacturing. Other experience includes frequent use of misc. gauges (bore mic, thread gauge, concentricity gauge, etc.) Conduct manufacturing audits to ensure standard work and process flows are followed according to SOPs and work instructions. Create standard operating procedures (SOP) for production processes.
CUSTOMER QUALITY LEAD TECHNICIAN
DANFOSS POWER SOLUTIONS
03.2023 - Current
- Provide customer service and technical support from the moment a customer inquiry is presented, to the final claim response provided to the customer. Initiate customer claims within our quality system and audit the claim workflow. Ensure the analysis performed addresses the customer problem statement and provides a conclusion. Proficiently work inside customer portals to investigate customer claims and decipher the technical details behind the claim to make an informed claim decision. Review analysis reports and Corrective Actions to ensure problem description is addressed and produce a claim response to customers. Lead in data analysis and presentation to the quality teams within Danfoss and various customers. Commercially resolve claims (through the form of specific sales orders) per Customer Agreements including customer debit memo resolution. Travel to customer sites to assist in inspecting customer machines, product containment, and repair/replace defective stock as needed. Verify trends and metrics using Power BI reporting and using this information to prioritize work.
Education
DIPLOMA - undefined
WREN HIGH SCHOOL
engineering design field
GREENVILLE TECHNICAL COLLEGE
Skills
- Proficient in Microsoft software (Outlook, Teams, Excel, Powerpoint, Word), SAP, Salesforce, OneCRM, Kofax PDF Customer support for product/application related issues Operation of hydraulic machinery and testing equipment for production and engineering teams in a manufacturing setting Team building activities within corporate growth teams Team Coordinator within a production group, leading and making decisions based on customer demand Understand and decipher blueprints and other technical documentation Currently a Customer Quality Lead Technician for Danfoss Power Solutions
REFERENCES
- ERIC, JOESTING, CO-WORKER, (515)357-7597, DANFOSS POWER SOLUTIONS
- BECKY, KEASLER, CO-WORKER, (864)901-5541, DANFOSS POWER SOLUTIONS
- STEPHEN, MORRIS, CO-WORKER, (864) 243-1023, DANFOSS POWER SOLUTIONS
Timeline
CUSTOMER QUALITY LEAD TECHNICIAN
DANFOSS POWER SOLUTIONS
03.2023 - Current
QUALITY ENGINEERING TECH
DANFOSS POWER SOLUTIONS
05.2018 - 03.2023
TEAM COORDINATOR
DANFOSS POWER SOLUTIONS
08.2014 - 05.2018
HYDRAULIC TESTER
DANFOSS POWER SOLUTIONS
02.2011 - 08.2014
engineering design field
GREENVILLE TECHNICAL COLLEGE
DIPLOMA - undefined
WREN HIGH SCHOOL