Matthew Dia
Babylon,NY
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
3
3
years of professional experience
Work History
Sales Specialist
Verizon
East Northport, NY
08.2023 - Current
- Assisted customers with phone sales and set-up, sets clear expectations and provides knowledge of products and services
- Repeatedly exceeded sales expectations for our location while still meeting all metric requirements
- Top ranked in store for customer surveys in 2023
- Maintained thorough knowledge of consumer and business plans to ensure the satisfaction of our frequent SMB customers.
- Top Rep for several months in May , June and July 2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Residential Connectivity Specialist
Spectrum
Woodside, NY
10.2022 - 12.2022
- Assisted customers with finding the most suitable Internet and TV package for their household
- Learned how to overcome objections due a lower success rate for door to door sales
- Engaged in conversations regarding products to increase awareness of services offered.
Receptionist
Total Health Chiropractic
Albertson, NY
05.2022 - 10.2022
- Assisted Doctor with patient check-in, as well as filing patient’s information and scheduling appointments
- Handled patient billing inquiries and assisted in processing patients insurance quickly and efficiently.
Alienware Computing Expert
Best Buy
Bay Shore, NY
02.2022 - 05.2022
- Represented Alienware and knowledge of their products in a retail Best Buy location
- Guided customers seeking computers with powerful specifications by keeping a current knowledge of all components in Alienware products
- Ability to assist in other departments when needed, such as mobile, home theater, or appliances.
Education
High School Diploma -
Walt Whitman High School
Huntington Station, NY06.2017
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
Timeline
Sales Specialist
Verizon
08.2023 - Current
Residential Connectivity Specialist
Spectrum
10.2022 - 12.2022
Receptionist
Total Health Chiropractic
05.2022 - 10.2022
Alienware Computing Expert
Best Buy
02.2022 - 05.2022
High School Diploma -
Walt Whitman High School